Some systems are experiencing issues

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

  • Currently restoration level : 70%

  • Currently restoration level : 60%

  • Currently restoration level : 50%

  • Currently restoration level : 40%

    • Past Incidents

    Wednesday 8th January 2025

    Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Santa Flora areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note services restored.

    • Tuesday 7th January 2025

    No incidents reported

    Monday 6th January 2025

    No incidents reported

    Sunday 5th January 2025

    No incidents reported

    Saturday 4th January 2025

    Wesn Down

    Dear Customers, WESN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Resolved

    • Friday 3rd January 2025

    No incidents reported

    Thursday 2nd January 2025

    No incidents reported

    Wednesday 1st January 2025

    No incidents reported

    Tuesday 31st December 2024

    No incidents reported

    Monday 30th December 2024

    Issue: Channel TIN is Down

    Dear Customers, TIN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel TIN has been restored.

    • Sunday 29th December 2024

    No incidents reported

    Saturday 28th December 2024

    No incidents reported

    Friday 27th December 2024

    Issue: Channel TIN is Down

    Dear Customers, TIN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel TIN has been restored

    • Thursday 26th December 2024

    No incidents reported

    Wednesday 25th December 2024

    No incidents reported

    Tuesday 24th December 2024

    No incidents reported

    Monday 23rd December 2024

    Real TV Down

    Dear Customers, Real Tv is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Real TV has been restored

    • Sunday 22nd December 2024

    No incidents reported

    Saturday 21st December 2024

    No incidents reported

    Friday 20th December 2024

    No incidents reported

    Thursday 19th December 2024

    Issue: Channel FLOW SPORTS is Down

    Dear Customers, FLOW SPORTS is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel FLOW SPORTS has been restored.