All systems are operational

Past Incidents

Monday 16th May 2022

Area Issue (Edward Trace)

A team is investigating an area issue at Edward Trace, Moruga which is currently affecting internet service. No ETR is available.

  • The issue has been resolved and all services are fully operational.

  • Due to the inclement weather, work is being delayed. The teams are onsite and working assiduously to restore all services.

  • Approximately six (6) pole spans of cable have been pulled down by a passing truck. The team is working on erecting the cables and resolving the issue. No ETR is available.

    • Sunday 15th May 2022

    Channel Outage || IBN

    Please be advised IBN is currently down from studio. Personnel has been contacted. There is currently no ETR.

  • Please note that IBN has been restored.

    • Saturday 14th May 2022

    No incidents reported

    Friday 13th May 2022

    No incidents reported

    Thursday 12th May 2022

    INTERNET SERVICE Internal Issue

    Please be advised that we have identified an internal issue affecting some internet customers. Our engineers are currently working assiduously on resolving this issue. No ETR is available.

  • Please be advised the issue has been rectified and Internet services are fully operational.

    • Wednesday 11th May 2022

    Area Issue (Dennis Trace)

    Please be advised that a team is currently on route to investigate an issue affecting both services (cable and internet) at Dennis Trace Basse Terre, Moruga. No ETR is available.

  • After close monitoring, all services are stable and fully operational.

  • Cables have been cut in this area. The teams are working on having the lines repaired and services restored. No ETR is available.

  • The team is working assiduously to have the issue resolved. No ETR is available.

  • The team is onsite investigating the issue. No ETR is available.

    • Tuesday 10th May 2022

    Area Issue (Mandingo Road)

    Please be advised that we have identified an area issue affecting both services in Mandingo Road, Princes Town. Teams were dispatched to have the issue resolved. No ETR is available.

  • We have been monitoring the network and all services are fully operational.

    • Monday 9th May 2022

    No incidents reported

    Sunday 8th May 2022

    Area Issue (Sukhan Trace)

    We have identified an area issue affecting both services in Sukhan Trace. A team has been dispatched to investigate further. No ETR is available.

  • Please note this issue was resolved. This issue was due to a fiber broken from people stealing tstt cable.

    • Saturday 7th May 2022

    No incidents reported

    Friday 6th May 2022

    Area Issue (St. Croix)

    We have identified an area issue affecting both services in St Croix and environs. A team has been dispatched to investigate further. No ETR is available.

  • The issue has been resolved. All services are fully operational.

  • Works are ongoing at this time. No ETR available.

  • The team is on-site working on resolving the issue. No ETR is available.

  • T&TEC is in the area conducting additional work. Our team is on-site working alongside.

    • Thursday 5th May 2022

    No incidents reported

    Wednesday 4th May 2022

    No incidents reported

    Tuesday 3rd May 2022

    Channel Outage || TIC4

    Please be advised TIC4 is currently down from the studio. There is no ETR available at this time.

  • Please note that TIC4 has been restored.

    • Channel Outage || Pro Sports

    Please be advised Pro Sports is currently down from the studio. There is no ETR available at this time.

  • Please note that Pro Sports has been restored.

    • Monday 2nd May 2022

    Area Issue (Papourie Road)

    Please be advised that we have identified an area issue in parts of Papourie Road. A team is being dispatched to have the issue resolved. No ETR is available.

  • The issue has been fully resolved and services are operational.

    • Area Issue (Kanhai Road)

    Please be advised that we have identified an area issue in Kanhai Road and environs. A team is being dispatched to have the issue resolved. No ETR is available.

  • Services have been stable and operational since issue has been resolved.

  • The issue has been resolved as it was identified that T&TEC was conducting work in the area. All services are fully operational.

    • Area Issue (Caratal Road)

    We have identified an area issue in Caratal Road and environs. A team is on-site and looking into this issue. No ETR is available.

  • The issue has been fully resolved and services are operational.

  • Macaulay has been restored and operational but the team is still working on Houssa Trace at this time. No ETR is available.

  • The team is working assiduously to have the issue resolved. No ETR is available

  • The teams are still working on resolving the issue.

  • The team is working assiduously to have the issue resolved. No ETR is available.

    • Sunday 1st May 2022

    Power Outage - Internet & TV Services Affected - Claxton Bay

    Please be advised that there is currently a power outage in the Claxton Bay area. Our team is investigating.

    Saturday 30th April 2022

    No incidents reported

    Friday 29th April 2022

    Area Issue (Macaulay)

    Please be advised that we have identified an area issue affecting both services in Macaulay, Claxton Bay. A team is on-route to investigate further. No ETR is available.

  • The issue has been resolved. Both services were restored and fully operational.

  • Works are currently ongoing in the area.

  • Our fiber line has been cut during the removal of TSTT cables. The team is working assiduously to have the issue resolved. ETR four (4) hours.

  • Works are in progress at this time. No ETR is available

  • The team is onsite investigating the issue. No ETR is available.

    • Thursday 28th April 2022

    No incidents reported

    Wednesday 27th April 2022

    Channel Outage || TIC4

    Please be advised TIC4 is currently down from the studio. There is no ETR available at this time.

  • Please be advised that TIC4 has been restored.

    • Tuesday 26th April 2022

    Channel Outage || TIN

    Please be advised TIN is currently down. There is currently no ETR.

  • Please be note that TIN has been restored.

    • Area Issue (Platanite Trace,Rochard Road)

    Please be advised that we have identified an area issue affecting internet service in Platanite Trace,Rochard Road, Barrackpore. A team was dispatched to have the issue resolved. No ETR is available.

  • The issue has been resolved and internet service is fully operational.

  • Cables were cut and our teams are currently working on repairing the lines for service restoration. No ETR is available.