All systems are operational

Past Incidents

Tuesday 26th April 2022

Channel Outage || TIN

Please be advised TIN is currently down. There is currently no ETR.

  • Please be note that TIN has been restored.

  • Area Issue (Platanite Trace,Rochard Road)

    Please be advised that we have identified an area issue affecting internet service in Platanite Trace,Rochard Road, Barrackpore. A team was dispatched to have the issue resolved. No ETR is available.

  • The issue has been resolved and internet service is fully operational.

  • Cables were cut and our teams are currently working on repairing the lines for service restoration. No ETR is available.

  • Monday 25th April 2022

    Channel Outage || GAYELLE

    Please be advised GAYELLE is currently down at source. Studio has been contacted. There is currently no ETR.

  • Please note that Gayelle has been restored.

  • Area Issue (Sukhan Trace)

    An issue has been identified affecting both services in Sukhan Trace, Barrackpore. A team has been dispatched to have the issue resolved. Currently no ETR available.

  • The issue has been resolved and both services are fully operational.

  • The team is on-site working on resolving this issue.

  • Teams are on-site working assiduously. No ETR is available.

  • Our lines have been cut while TSTT cables were being removed. A team is on-site working on rectifying this. No ETR is available.

  • Area Issue ( Santa Flora)

    We have identified an issue affecting both services in Santa Flora. A team has been dispatched to have the issue resolved. No ETR is available.

  • After hours of monitoring, both services are fully operational.

  • Please be advised that our teams are still onsite working on the issue.

  • Works are ongoing to have the services restored. No ETR is available.

  • The teams are on-site working on resolving the issue as they have completed securing the lines. No ETR is available.

  • The team is on-site working on resolving this issue

  • Teams are on-site working assiduously. No ETR is available.

  • Our lines have been cut while TSTT cables were being removed. A team is on-site working on rectifying this. No ETR is available.

  • Teams are investigating at this time. No ETR is available.

  • Sunday 24th April 2022

    No incidents reported

    Saturday 23rd April 2022

    No incidents reported

    Friday 22nd April 2022

    No incidents reported

    Thursday 21st April 2022

    Area Issue (Beach Road)

    Please be advised that we have identified an area issue affecting fiber services in Beach Road, Santa Flora. A team is on route to have this issue resolved. No ETR is available.

  • All works were completed. Fiber services restored and fully operational.

  • The cables were reattached to the poles and the team has begun working to rectify the issue. ETR one (1) hour.

  • Our lines have been damaged due to TSTT cables falling on it. A team is on-site and working assiduously to get the issue rectified. No ETR is available.

  • Wednesday 20th April 2022

    Area Issue (St. Croix Road)

    Please be advised that we have identified an area issue affecting both services in St. Croix Road. A team has been dispatched to have the issue resolved. No ETR is available.

  • The issue has been resolved and both services are fully operational.

  • The team is working on resolving the issue at this time. No ETR is available.

  • The team is on-site and working on rectifying the issue at this time. No ETR is available.

  • Tuesday 19th April 2022

    Channel Outage || TIC4

    Please be advised TIC4 is currently down from the studio. There is no ETR available at this time.

  • Please note TIC4 has been restored.

  • Area Issue (Barrackpore/St. Mary's)

    Please be advised that we have identified an area issue affecting both services in the following areas: •Subrattee Trace •Ramlal Trace •Mattabar Trace •Gilbert Trace •Bhattan Trace •Cumuto North •St. Mary's and environs •Wright Trace •Poui Trace

    A team has been dispatched to rectify the issue. No ETR is available.

  • All affected areas were restored and both services are fully operational.

  • As the team continues working on the issue, some of the affected areas are being restored. Works are still ongoing at this time. No ETR is available.

  • Works are still ongoing in the affected areas.

  • The team is on-site working on the issue. No ETR is available.

  • Please be advised that the following areas were restored: •Bhattan Trace •Subratee Trace •Ramlal Trace •Gilbert Trace •Cumuto North

    The teams are working assiduously to have the remaining areas restored. No ETR is available.

  • The team is on-site and investigating the issue. No ETR is available.

  • Monday 18th April 2022

    Channel Outage || TIN

    Please note that TIN is currently down at the studio. Studio Personnel has been contacted. There is currently no ETR.

  • Please be advised TIN has been restored.

  • Sunday 17th April 2022

    Channel Outage || GAYELLE

    Please note that GAYELLE is currently down at source. Studio personnel has been contacted. There is currently no ETR

  • Please note GAYELLE has been restored.

  • Saturday 16th April 2022

    Channel Outage || MCTV

    Please be advised that MCTV is currently down at the moment. No ETR is available.

  • Please note MCTV has been restored.

  • Area Issue (St. Croix)

    Please be advised that we have identified an area issue affecting internet services in St. Croix Road. A team is on-site working on rectifying the issue. No ETR available.

  • All services are fully operational as the issue has been resolved.

  • As the team continues to work, partial areas are being restored.

  • Teams are still on site working assiduously to resolve the issue. No ETR is available.

  • The team is working on the issue. No ETR is available.

  • As our team continue to work on rectifying the issue, they have identified bees on the pole which may cause a delay.

  • Friday 15th April 2022

    No incidents reported

    Thursday 14th April 2022

    Area Issue (Ramkissoon Trace)

    A team is on-site investigating an outage at Ramkissoon Trace, St. Croix Road where internet services are affected. No ETR is available at this time.

  • The issue has been resolved as it was related to a T&TEC outage. All services are fully operational.

  • Area Issue (Papourie Road)

    Please be advised that we have identified an area issue affecting internet only in Papourie Road Barrackpore. A team has been dispatched to have the issue resolved. No ETR is available.

  • The issue has been resolved and services are fully operational.

  • Work is currently ongoing a the teams are working on rectifying the issue.

  • The team is onsite working on rectifying the issue. No ETR is available.

  • Wednesday 13th April 2022

    Channel Outage || TIN

    Please be advised that TIN is currently down at source. Studio personnel has been contacted. There is currently no ETR

  • Please note that TIN has been restored

  • Channel Outage || GAYELLE

    Please note that GAYELLE is currently down at source. Studio personnel has been contacted. There is currently no ETR

  • Please be advised that GAYELLE has been restored.

  • Fallen Lines (Cachipe Village)

    Due to the fallen T&TEC lines in Cachipe Village, our cable lines have been damaged resulting in loss of service. A team is on-site working alongside the relevant authorities to have the lines and poles restored in their original state. No ETR is available at this time.

  • After close monitoring, all services are fully operational.

  • Services were restored in partial areas as the team continue to work on the issue.

  • Tuesday 12th April 2022

    Channel Outage || TIC4

    Please be advised TIC4 is currently down. There is no ETR available at this time.

  • Please note that TIC4 has been restored.

  • Channel Outage || MCTV

    Please note that MCTV is currently down at studio. Studio personnel has been contacted. There is currently no ETR available.

  • Please note MCTV has been restored

  • Monday 11th April 2022

    Area issue (Kanhai Road South)

    Please be advised that we have identified an area issue affecting both services in May Avenue of Kanhai Road South, Barrackpore. A team of engineers are investigating the issue. No ETR is available at this time.

  • The issue has been resolved and services are fully operational.

  • Please note that our team is still on-site and working on restoring services.

  • Due to additional works being conducted, some areas in close proximity may be affected. Our teams are on-site and working assiduously to have the services restored.

  • Our teams are on-site working assiduously on the issue as cut cables affected our services. No ETR is available at this time.

  • A team is on-site working assiduously to have the issue resolved. No ETR is available at this time

  • Area Issue (Edward Trace)

    We have identified an issue affecting both services in Edward Trace, Moruga. A team has been dispatched to investigate further. No ETR is available at this time.

  • This issue has been resolved and both services are fully operational.

  • The team is on-site working on the issue.

  • Our team is working alongside T&TEC as we have identified a power issue. No ETR is available.

  • Sunday 10th April 2022

    No incidents reported

    Saturday 9th April 2022

    No incidents reported

    Friday 8th April 2022

    No incidents reported

    Thursday 7th April 2022

    No incidents reported

    Wednesday 6th April 2022

    Area Issue (Kanhai Road)

    Please be advised that we have identified an area issue affecting the internet service only in Kanhai Road, North. A team has been dispatched to have the issue resolved. No ETR is available.

  • After closely monitoring, the issue has been resolved and Internet services are fully operational.

  • Work is in progress at this time. No ETR is available.

  • A fiber outage has been identified. The team is on-site presently working on rectifying this. No ETR is available.

  • Our team is onsite and working assiduously to resolve the issue. No ETR is available.

  • Source Issue (TV services)

    Please note we have identified a source issue affecting some TV channels listed below:

    NATGEO, NICK, NICK TOONS, NICK JR, COMEDY, PARAMOUNT, AMC, HALLMARK, USA, TNT, FX, DISCOVERY, ESPN1, ESPN2, BET HER, BETM CNN, FS1, SYFY, NATGEO, OWN, DISNEY JR, FOX NEWS, CNBC, Disney, Disney XD, BRAVO, IFC, VH1, E!, SCIENCE, TCM, TBS, MTV

    Our team is working assiduously to have this issue resolved. There is currently no ETR available.

  • Please note that NATGEO, NICK, NICK TOONS, NICK JR, COMEDY, PARAMOUNT, AMC, HALLMARK, USA, FX, DISCOVERY, ESPN1, ESPN2, BET HER, BETM CNN, FS1, SYFY, NATGEO, OWN, DISNEY JR, FOX NEWS, CNBC, Disney, Disney XD, BRAVO, IFC, VH1, E!, SCIENCE, TCM, TBS, MTV & TNT. has been restored

  • Please note that all channels have been restored