We have identified an area issue affecting both services in Princes Town and environs. A team has been dispatched to have the issue rectified. No ETR is available at this time.
All services are stable and operational after close monitoring.
The issue has been resolved. Both services are fully operational.
Area Issue (La Lune and Marac)
We have identified an area issue affecting both services in La Lune and Marac, Moruga. The heavy rainfall and winds resulted in a broken pole. Teams have been dispatched to have this issue resolved. Currently, there is no ETR available at this time. Inclement weather conditions may cause a slight delay.
The issue has been resolved and all services are fully operational.
The teams are still on-site working to have the issue resolved. ETR two (2) hours.
Our teams are on-site working assiduously to have the issue resolved. However, the inclement weather is causing a bit of a delay.
Monday 5th July 2021
No incidents reported
Sunday 4th July 2021
Area Issue (Hassanali Trace)
Please be advised that we have been receiving reports from Hassanali Trace, Barrackpore affecting internet only.
A team has been dispatched to have the issue resolved. Currently, no ETR is available.
After close monitoring, the issue has been resolved and Internet service is now fully operational.
Saturday 3rd July 2021
Area Issue (Papourie Road)
Our teams have identified an issue affecting the internet only in a partial area of Papourie Road. They were dispatched to have the issue rectified. No ETR is currently available at this time.
The issue has been resolved. Internet is now fully operational.
Friday 2nd July 2021
No incidents reported
Thursday 1st July 2021
No incidents reported
Wednesday 30th June 2021
No incidents reported
Tuesday 29th June 2021
No incidents reported
Monday 28th June 2021
No incidents reported
Sunday 27th June 2021
No incidents reported
Saturday 26th June 2021
Channel Outage - Synergy TV
Please be advised this channel is currently down from the source and is being looked into.
This channel is back up and fine.
Blank Screen - MCTV
Pleased be advised MCTV is currently blank from the source. This is currently being looked into. ETR 1 hour.
Studio Resolved this issue
Friday 25th June 2021
No incidents reported
Thursday 24th June 2021
TELEVISION SERVICEChannel Outage || Affecting Multiple Channels
Please be advised that we are currently experiencing issues with our international channel feeds and are currently working on resolving this issue is quickest time possible. Thank you for your patience and understanding during this time.
Please be advised that the issue was resolved and all international channels should be backup at this time.
Wednesday 23rd June 2021
No incidents reported
Tuesday 22nd June 2021
Area Issue (Claxton Bay)
Please be advised we have identified an issue affecting both services in Claxton Bay and environs. A team has been dispatched to have the issue resolved. Currently no ETR is available.
This issue has been resolved.
Monday 21st June 2021
No incidents reported
Sunday 20th June 2021
No incidents reported
Saturday 19th June 2021
Channel Outage - Synergy TV
Please be advised that Synergy Tv is currently on a outage. Studio personnel was contacted and they are currently investigating. No ETR was given.
Please be advised Synergy TV has been restored.
TELEVISION SERVICEChannel Issue || SYNERGY TV
Please be advised that SYNERGY is currently down. This is due to maintenance work being conducted at the studio no ETR is currently available.
Please be advised that SYNERGY Studio maintenance has been completed and the channel is now backup.
Friday 18th June 2021
Channel Outage - Synergy TV
Please be advised that Synergy Tv is currently on a outage. Studio personnel was contacted and they are currently investigating. No ETR was given.
Please note that Synergy Tv is back online.
Thursday 17th June 2021
Area Issue (G.P Road)
We have received reports of no internet in Massa Street and a partial area of G.P Road. A team has been dispatched to have the issue rectified. Currently, no ETR is available.
The issue has been resolved and both services are now fully operational.
Works are still being conducted in the area to have services restored. Currently, ETR is approximately one (1) hour.
Area Issue (Julien Trace)
Please be advised that we have identified an area issue affecting both services in a partial area of Julien Trace. A team has been dispatched to have the issue resolved. No ETR is currently available at this time.
The issue was resolved. All services are fully operational.
The team is still on-site at this time working on resolving the issue. ETR two (2) hours.
The team is on-site working on resolving the issue.
Wednesday 16th June 2021
Area Issue (St. Croix Ext & Reese Road)
We have identified an area issue in the St. Croix Extension and Reese Road environs affecting the internet and cable services. Please be informed that a team has been dispatched to have the issue resolved. No ETR is currently available due to the inclement weather.
The issue has been resolved. All services are fully operational.
