We have identified an area issue in the St. Croix Extension and Reese Road environs affecting the internet and cable services. Please be informed that a team has been dispatched to have the issue resolved. No ETR is currently available due to the inclement weather.
The issue has been resolved. All services are fully operational.
Tuesday 15th June 2021
Channel Outage - Synergy
Please be advised Synergy is currently down, studio personnel confirmed this is due to an unexpected update on their system and ETR within 30 mins.
Please be advised this channel was restored.
Monday 14th June 2021
No incidents reported
Sunday 13th June 2021
No incidents reported
Saturday 12th June 2021
No incidents reported
Friday 11th June 2021
No incidents reported
Thursday 10th June 2021
Area Issue (Upper Papourie)
We have identified an area issue affecting internet only in the Upper area of Papourie Road, Barrackpore. A team has been dispatched to have the issue rectified. No ETR is currently available at this time.
After closely monitoring the area, the internet service is fully operational.
Internet service has been restored however, our team is still conducting some additional work in the area.
Wednesday 9th June 2021
Channel Outage - MCTV
Please be advised MCTV is currently down at this time. The studio was contacted and are currently looking into this issue. No ETR is currently provided.
Please be advised that channel MCTV is back online.
Tuesday 8th June 2021
Area Issue (Barrackpore)
We have identified an issue affecting internet only in the Barrackpore area. A team was dispatched to have the issue rectified. No ETR available at this time.
The issue has been resolved. Internet service is fully operational at this time.
Monday 7th June 2021
Channel Outage - MCTV
Please be advised MCTV is currently down at this time. No contact to studio personnel is available at this time.
Please be advised this channel was restored.
Channel Audio Issues MCTV.
Please be advised that MCTV currently has no audio at this time. Studio personnel was contacted and they are currently investigating. No ETR Provided.
Please note that MCTV audio has been restored.
Sunday 6th June 2021
No incidents reported
Saturday 5th June 2021
Channel Issue || TIC4
Please be advised TIC4 is currently down at this time. The studio was contacted and are currently looking into it. No ETR is currently provided.
Please be advised TIC4 has been restored.
Channel Issue || MCTV
Please be advised MCTV is currently down at this time. The studio was contacted and are currently looking into it. No ETR is currently provided.
Please be advised MCTV has been restored.
Studio Personnel advised they may have been a possible power outage/surge at the studio. Investigations are ongoing.
Friday 4th June 2021
No incidents reported
Thursday 3rd June 2021
No incidents reported
Wednesday 2nd June 2021
No incidents reported
Tuesday 1st June 2021
No incidents reported
Monday 31st May 2021
No incidents reported
Sunday 30th May 2021
No incidents reported
Saturday 29th May 2021
No incidents reported
Friday 28th May 2021
Area Issue (Gunness Trace)
We have identified an issue affecting some internet customers in Gunness Trace, Barrackpore. A team has already been dispatched to the area. Currently, no ETR is available.
This issue has been rectified. Internet service is fully operational.
Area Issue (Rock River)
A team has been dispatched to resolve an area issue in Rock River, Moruga affecting internet service only. Currently, no ETR is available.
After closely monitoring, the issue has been resolved and now internet service is fully operational.
Our team is still in the area working on resolving the issue at this time.
