All systems are operational

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

  • Our Internal Tv issue has been 100% resolved, please reboot your set top box or restart your apps. If your account still has issues, please WhatsApp us at 612-5465 with your account information and say your Tv issue isn't resolved

  • Currently restoration level : 90%

  • Currently restoration level : 70%

  • Currently restoration level : 60%

  • Currently restoration level : 50%

  • Currently restoration level : 40%

  • Past Incidents

    Saturday 9th November 2024

    No incidents reported

    Friday 8th November 2024

    No incidents reported

    Thursday 7th November 2024

    No incidents reported

    Wednesday 6th November 2024

    No incidents reported

    Tuesday 5th November 2024

    No incidents reported

    Monday 4th November 2024

    Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Platinite Trace, Platinite Junction and Julien branch Trace areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • The disruption in services in the Platinite Trace, Platinite Junction and Julien branch Trace areas has been resolved.

  • TV6 Down

    Dear Customers, TV6 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel TV6 has been restored.

  • Sunday 3rd November 2024

    No incidents reported

    Saturday 2nd November 2024

    No incidents reported

    Friday 1st November 2024

    No incidents reported

    Thursday 31st October 2024

    No incidents reported

    Wednesday 30th October 2024

    Issue: Channel BIZZ TV is Down

    Dear Customers, BIZZ TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel BIZZ TV has been restored.

  • Tuesday 29th October 2024

    No incidents reported

    Monday 28th October 2024

    No incidents reported

    Sunday 27th October 2024

    Issue: Real TV is down.

    Dear Customers, Real TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel Real TV has been restored.

  • Saturday 26th October 2024

    No incidents reported

    Friday 25th October 2024

    Gayelle down

    Dear Customers, Gayelle is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel Gayelle has been restored.

  • Thursday 24th October 2024

    Issue: IBN Down

    Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel IBN has been restored.

  • Wednesday 23rd October 2024

    Issue: Channel QUEST is Down

    Dear Customers, QUEST is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel QUEST has been restored.

  • Tuesday 22nd October 2024

    No incidents reported

    Monday 21st October 2024

    Issue: ZeeTV, Zee Cinema, Zee World, Zee Bollywood

    Dear Customers, ZeeTV, Zee Cinema, Zee World, and Zee Bollywood are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please note these channels have been restored.

  • Sunday 20th October 2024

    Real TV No Audio

    Dear Customers, Real TV currently has no Audio due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Channel resolved