All systems are operational

Past Incidents

Thursday 27th April 2023

No incidents reported

Wednesday 26th April 2023

No incidents reported

Tuesday 25th April 2023

Issue: Channel TIC4 is Down

Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that TIC4 has been restored.

  • Monday 24th April 2023

    Area: Lothians & environs ,Princes Town

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Lothians & environs, Princes Town areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time. Our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for the return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised that both services have been restored in this area

  • Sunday 23rd April 2023

    No incidents reported

    Saturday 22nd April 2023

    No incidents reported

    Friday 21st April 2023

    No incidents reported

    Thursday 20th April 2023

    No incidents reported

    Wednesday 19th April 2023

    Issue: Channel WESN is Down

    Dear Customers, WESN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note WESN has been restored.

  • Tuesday 18th April 2023

    Issue: ACTS 25

    Dear Customers, ACTS 25 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that ACTS 25 has been restored

  • Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

  • Monday 17th April 2023

    No incidents reported

    Sunday 16th April 2023

    No incidents reported

    Saturday 15th April 2023

    No incidents reported

    Friday 14th April 2023

    Issue: Multiple Channel Outage

    Dear Customers, multiple channels are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please be advised that these channels have been restored

  • Please be advised that the issue has been identified. ETR is set for 4 am. We will post when services have been restored

  • Thursday 13th April 2023

    No incidents reported

    Wednesday 12th April 2023

    No incidents reported

    Tuesday 11th April 2023

    No incidents reported

    Monday 10th April 2023

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

  • Sunday 9th April 2023

    No incidents reported

    Saturday 8th April 2023

    No incidents reported

    Friday 7th April 2023

    Disruption of Service

    Please note TV & Internet services may be disrupted at this time. Our team is working diligently to resolve them as soon as possible. We will continue to provide updates until the channels have been restored to normal operations. We are truly sorry for any inconvenience caused. Thank you for your patience.

  • Please note both services have been restored.

  • Please note internet services should be back up.

  • Issue: Multiple Channels

    Dear Customers, Multiple channels are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please note all channels have been restored.