All systems are operational

Past Incidents

Saturday 29th October 2022

No incidents reported

Friday 28th October 2022

Issue: TIC4

Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note channel has been restored.

  • Thursday 27th October 2022

    Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Rochard Road/ Platatnite Trace areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note services to Rochard Road/ Platatnite Trace has been restored.

  • Wednesday 26th October 2022

    Issue: TBN, SOAC, POSITIV, HILLSONG

    Dear Customers, TBN, SOAC, POSITIV and HILLSONG currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note TBN, SOAC, POSITIV, HILLSONG has been restored

  • Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Santa Flora area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Services have been restored.

  • Tuesday 25th October 2022

    Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Santa Flora area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised work has been successfully completed and both services have been restored

  • Teams are still on-site working thoroughly to ensure that services are restored soon.

  • Our services are affected by the deliberate destruction of our infrastructure stemming from the current protests. Please note, our teams are on-site working assiduously to restore services.

  • Please be advised the cause of the issue has been identified as a tree that fell on high tension cables which was cut down by protestors. No ETR to provide yet but updates will be posted.

  • Monday 24th October 2022

    Issue: Bizz TV

    Dear Customers, Bizz TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Bizz TV has been restored.

  • Sunday 23rd October 2022

    Issue: IBN

    Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that IBN has been restored and is working fine.

  • Saturday 22nd October 2022

    No incidents reported

    Friday 21st October 2022

    Issue: Channel M&E TV is Down

    Dear Customers, M&E TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that M&E TV has been restored and is working fine.

  • Thursday 20th October 2022

    Issue: Channel SYNERGY TV is Down

    Dear Customers, Synergy TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that SYNERGY TV has been restored.

  • Wednesday 19th October 2022

    Issue: ACT25

    Dear Customers, ACT25 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that ACTS25 has been restored and is working fine.

  • Tuesday 18th October 2022

    Issue: IBN

    Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this feed has been restored.

  • Monday 17th October 2022

    Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Sahadath and St Croix area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • The issue has been rectified. All affected services are fully operational.

  • Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

  • Sunday 16th October 2022

    Issue : Disruptions in La Lune Moruga

    Dear Customers, we regret to inform you that there has been a disruption to our services in the La Lune Moruga area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • The issue has been rectified. All affected services are fully operational.

  • The team has identified a fiber break due to a falling pole and is working assiduously to have the issue resolved.

  • Saturday 15th October 2022

    No incidents reported

    Friday 14th October 2022

    Issue: Trinity TV

    Dear Customers, Trinity TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Trinity TV has been restored

  • Thursday 13th October 2022

    No incidents reported

    Wednesday 12th October 2022

    Issue: Synergy TV

    Dear Customers, Synergy TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note Synergy TV has been restored.

  • Issue: Synergy

    Dear Customers, Synergy is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note channel has been restored.

  • Tuesday 11th October 2022

    No incidents reported

    Monday 10th October 2022

    No incidents reported

    Sunday 9th October 2022

    Issue: John Lendore Trace, Princes Town

    Dear Customers, we regret to inform you that there has been a disruption to our services in the John Lendore Trace, Princes Town areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note services have been restored.

  • Issue: Channel IBN is Down

    Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that IBN has been restored

  • Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Channel has been restored.