All systems are operational

Past Incidents

Tuesday 13th September 2022

Issue: Bizz TV

Dear Customers, MCTV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Bizz TV has been restored.

    • Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIC4 has been restored

    • Monday 12th September 2022

    Issue: Channel NASA TV and NASA MEDIA is Down

    Dear Customers, NASA TV and NASA MEDIA is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note both NASA TV and NASA MEDIA has been restored and is working fine.

    • Sunday 11th September 2022

    No incidents reported

    Saturday 10th September 2022

    No incidents reported

    Friday 9th September 2022

    No incidents reported

    Thursday 8th September 2022

    Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the St Croix, Sahai areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as te information becomes available. We sincerely apologize for any inconvenience caused.

  • Good day please note that issues affecting St Croix, Sahai has been resolved. Services has been fully restored.

    • Issue: M&E TV

    Dear Customers, M&E TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised M&E TV has been restored.

    • Wednesday 7th September 2022

    Issue: Old Clarke Road, Barrackpore

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Old Clarke Road, Barrackpore area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised that work has been completed and services have been restored in this area

    • Tuesday 6th September 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that TIC4 has been restored and is working fine.

    • Monday 5th September 2022

    No incidents reported

    Sunday 4th September 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised TIC4 has been restored.

    • Saturday 3rd September 2022

    No incidents reported

    Friday 2nd September 2022

    Disruption to Services: Moruga

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Moruga areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored.

    • Issue: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored.

    • Thursday 1st September 2022

    Issue: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

    • Wednesday 31st August 2022

    No incidents reported

    Tuesday 30th August 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. Studio personnel has provided an ETR for Thursday. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised TIC4 has been restored.

    • Issue: Disruption to Services (Duff Trace)

    Dear Customers, we regret to inform you that there has been a disruption to our services in Duff Trace and environs which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored.

    • Issue: Blackwell Trace St. Marys Village & environs

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Blackwell Trace St. Marys Village areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised that work has been completed and both services have been restored.

    • Issue: Channel TIN is Down

    Dear Customers, TIN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIN has been restored

    • Monday 29th August 2022

    Issue: Channel PARLIAMENT is Down

    Dear Customers, PARLIAMENT is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note PARLIAMENT has been restored and is working fine.

    • Issue: Trinity TV

    Dear Customers, Trinity TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Trinity TV has been restored

    • Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the St Croix and Jaipaulsingh areas which may affect your Internet and Cable TV services due to a power outage, a team is being dispatched to resolve the issue. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

    • Issue: GEB, GOD TV, SBN, Zee Living, Living Faith, BYU TV, France 24

    Dear Customers, _these channels are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please be advised that these channels have been restored

    • Sunday 28th August 2022

    No incidents reported

    Saturday 27th August 2022

    Disruption to Services: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

    • Friday 26th August 2022

    No incidents reported

    Thursday 25th August 2022

    No incidents reported

    Wednesday 24th August 2022

    Disruption to Service: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

    • Issue: MSNBC, A&E, History, Lifetime, LMN

    Dear Customers, we are currently experiencing some technical issues with channels MSNBC, A&E, History, Lifetime and LMN at this time and our team is working diligently to resolve them as soon as possible. No ETR to provide at this time. We will continue to provide updates until the channels have been restored to normal operations. We are truly sorry for any inconvenience caused. Thank you for your patience.

  • Please be advised that these channels have been restored