All systems are operational

Past Incidents

Wednesday 24th August 2022

Disruption to Service: Claxton Bay

Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Issue: MSNBC, A&E, History, Lifetime, LMN

    Dear Customers, we are currently experiencing some technical issues with channels MSNBC, A&E, History, Lifetime and LMN at this time and our team is working diligently to resolve them as soon as possible. No ETR to provide at this time. We will continue to provide updates until the channels have been restored to normal operations. We are truly sorry for any inconvenience caused. Thank you for your patience.

  • Please be advised that these channels have been restored

  • Tuesday 23rd August 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIC4 has been restored

  • Monday 22nd August 2022

    Issue: IBN

    Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that channel has been restored.

  • Disruption to Services: Rochard Douglas Road

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Rochard Douglas Road area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Issue: MCTV

    Dear Customers, MCTV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note channel has been restored.

  • Sunday 21st August 2022

    Issue: Channels WGN | WPIX | TSN | KTLAare Down

    Dear Customers, _the channels WGN | WPIX | TSN | KTLA are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please note that WGN | WPIX | TSN | KTLA has been restored and is working fine.

  • Issue: ZEE TV

    Dear Customers, ZEE TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that ZEE TV has been restored

  • Saturday 20th August 2022

    Disruption to Services: Grand Chemin , Moruga

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Grand Chemin , Moruga areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Friday 19th August 2022

    Disruption to Services : St Croix, Sahai

    Dear Customers, we regret to inform you that there has been a disruption to our services in the St Croix, Sahai areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Thursday 18th August 2022

    Disruption to Services|Grand Chemin, Moruga

    Dear Customers, there has been a disruption to our services in Grand Chemin, Moruga, which may affect your Internet and Cable TV. The exact cause is due to our team doing maintenance work. Updates will be posted via page. ETR is 1hr 30mins. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored in these areas.

  • Wednesday 17th August 2022

    Disruption to Services | St Croix, Jaipaulsingh & St Croix Ext environs.

    Dear Customers, there has been a disruption to our services in St Croix, Jaipaulsingh & St Croix Ext environs, which may affect your Internet and Cable TV. The exact cause is due to Power Outages currently experienced at Barrackpore. A team is currently on-route to install generators. Updates will be posted via page. We sincerely apologize for any inconvenience caused.

  • Please note that power and services have been restored in these areas.

  • Tuesday 16th August 2022

    Issue: Channel TIN & MCTV Down

    Dear Customers, TIN and MCTV are currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note BlizzTV (formerly MCTV) has been restored.

  • Please note TIN has been restored and is working fine.

  • Disruption to Services|Barrackpore, Old Clarke Rd

    Dear Customers, we regret to inform you that there has been a disruption to our services in Old Clarke Road, Barrackpore which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for the return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Dear Customers,

    Please be advised that work was successfully completed by the team, all services have been restored

  • Monday 15th August 2022

    Area issue | Santa Flora | Beach Road

    Please be advised that a team has been dispatched to Santa Flora to rectify an issue affecting customers of both services in this area. No ETR is currently provided.

  • Please note that the area issue affecting Santa Flora, Beach road has been resolved. All services are back up and functioning fully.

  • Sunday 14th August 2022

    Channel Outage -WESN

    Please be advised that WESN is currently down from the studio. No ETR to provide at this moment

  • Please note WESN has been restored and is working fine.

  • Channel Outage - MCTV

    Please be advised that MCTV is currently down from source. No ETR to provide at this time.

  • Please note MCTV/BIZZ has been restored and is working fine.

  • Channel Outage - Synergy

    Please be advised that Synergy is currently undergoing a scheduled maintenance that began 8am and should conclude approximately 4pm. We will provide updates when this issue is resolved.

  • Please note that Synergy TV has been restored.

  • Saturday 13th August 2022

    Channel Outage - TIC4

    Please be advised that TIC4 is currently down from source. No ETR at this moment.

  • Please note that channel has baeen restored.

  • Area Issue | Lower Barrackpore

    Please be advised that a team has been dispatched at Lower Barrackpore, on internal issues. Customers of both services will be affected in these areas. No ETR is currently provided.

  • Please note that the issue was resolved and services are back up and functioning properly.

  • Friday 12th August 2022

    Area issue | Moruga

    Please be advised that a team has been dispatched at Moruga to rectify an issue affecting customers of both services will be affected in this area. No ETR is currently provided.

  • Please note that the issue was resolved and services are back up and functioning properly.

  • Area: Old Clarke Road and environs

    ETR: Unknown at this time, a team has been dispatched to investigate the root cause of outage.

  • Please note team has successfully completed work, all services have been restored

  • Thursday 11th August 2022

    Area issue | St Croix, Sahai

    Please be advised that a team has been dispatched at St Croix, Sahai, on internal issues. Customers of both services will be affected in these areas. No ETR is currently provided.

  • The issue has been resolved and services are fully operational.

  • Channel issue - ACT25

    Please be advised that ACT25 is currently down from source. No ETR at this moment.

  • Please note ACT25 has been restored and is working fine.

  • Wednesday 10th August 2022

    No incidents reported

    Tuesday 9th August 2022

    Channel Issue - TIC4

    Please be advised that TIC4 is currently down from source. No ETR at this moment.

  • Please note TIC4 has been restored and is working fine.

  • Area Issue: South Kanhai, Barrackpore

    Please be advised that a team is currently working in South Kanhai ,Barrackpore Customer both services will be affected in this area until completion. ETR is one hour

  • Please be advised that work has been completed and services have been restored.

  • Monday 8th August 2022

    Area Issue | St Croix | Jaipaulsingh | Reese Rd and Kanhai North

    Please note that the following areas St Croix | Jaipaulsingh | Reese Rd and Kanhai North are currently down due to a power outage. Both services are affected. ETR 1 Hour.

  • Please note that the issue has been resolved and services has been restored

  • Sunday 7th August 2022

    Channel Outage - WESN

    Please note that WESN is currently blank from the studio, there is no ETR available

  • Please note WESN has been restored and is working fine.

  • Saturday 6th August 2022

    Channel Outage - MCTV

    Please note that MCTV Is currently down from the studio. There is currently no ETR.

  • Please note MCTV has been restored and is working fine

  • Channel Outage - M&E TV, TIC4, IETV

    Please be advised these channels are currently down from the source down to a power outage earlier this morning. No ETR can be provided at this time.

  • Please note TIC4 has been restored and is working fine.

  • Please note that M&E TV and IETV channels have been restored.

  • Please be advised that IETV has been restored. However, M&E TV and TIC4 are both still down until studio restore devices affected by the power outage. No ETR to provide on these channels.

  • Area issue | Papourie Road, Sahai

    Please be advised that Jagdeo & team is looking into issues on Port C5/1/1, Papourie Road, Sahai. Customers both services will be affected in these areas. No ETR is currently provided.

  • Please note that work was successfully completed by team, all services were restored.

  • Channel Outage - MCTV

    Please note that MCTV Is currently down from the studio. There is currently no ETR.

  • Please be advised that MCTV has been restored

  • Channel Outage - TIN

    Please note that TIN is currently down from the studio, Personnel has been contacted, there is no ETR.

  • Please be advised that TIN has been restored

  • Channel Outage - IBN

    Please note that IBN is currently down from the studio, Personnel has been contacted, there is no ETR.

  • Please be advised that IBN has been restored

  • Friday 5th August 2022

    Area issue | Papourie Road

    Please be advised that we have identified an area issue affecting both services in the Papourie Road Area. No ETR to provide at this time

  • Please note that the issue was resolved and both services are working fine.

  • Area Issue | Kanhai Road South

    Please be advised that we have identified an area issue affecting both services in the Kanhai Road South Area. No ETR to provide at this time

  • Please note that the issue was resolved and both services are working fine.

  • Area Issue - Barrackpore

    Please be advised that Shiraaz & team is about to commence work at Cemetery Street, Monkey Town, Barrackpore & environs. All fiber customers services would be affected at Barrackpore until completion. ETR is 1 hour. We will provide updates.

  • Please be advised that work has successfully been completed. Services have been restored.

  • Thursday 4th August 2022

    Area Issue- Barrackpore Fiber Customers

    Please be advised that the team has identified an issue and assiduously working to restore services fully at Cemetery Street, Monkey Town, Barrackpore & environs. All fiber customers' services would be affected at Barrackpore and environs until completion.

  • Work has been successfully completed by the team, all services have been restored