All systems are operational

Past Incidents

Saturday 25th June 2022

No incidents reported

Friday 24th June 2022

Area Issue (Upper Papourie, New Colonial Trace & environs)

Please be advised that we have identified an issue in multiple areas affecting internet and TV services in Upper Papourie, New Colonial Trace and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please be advised works were completed by the team and both services to affected areas have been restored.

  • Services to some areas have been partially restored, the team is still working on restoring services to all areas fully.

    • Thursday 23rd June 2022

    No incidents reported

    Wednesday 22nd June 2022

    Area Issues (New Colonial/Papourie and environs)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in New Colonial/Papourie and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please note that repairs have been successfully completed by the team and services are now restored for all areas.

    • Tuesday 21st June 2022

    Channel Outage - MCTV

    Please be advised that MCTV is currently down due to transport issue. No ETR at this time.

  • MCTV has been restored.

    • Channel Outage - GSN

    Please be advised that GSN is backup

    Monday 20th June 2022

    No incidents reported

    Sunday 19th June 2022

    Channel Outage || Synergy

    Please note that Synergy TV is currently down from the studio. Studio Personnel has been contacted. There is currently no ETR

  • Please note that Synergy TV has been restored.

    • Channel Outage || M&E TV

    Please note that M&E TV is currently down from the studio. Studio Personnel has been contacted. There is currently no ETR

  • Please note that M&E TV has been restored.

    • TV Service Issue: Digicel Internet Customers

    Please note that an issue has been identified affecting TV customers who are using a Digicel internet connection. Note that this is not an issue with the TV Service but with Digicel's Internet. Digicel is working on having the issue resolved. There is currently no ETR

  • Service has been restored and fully operational.

    • Saturday 18th June 2022

    Channel Outage || HILLSONG || TBN

    Please note that Hillsong and TBN are currently down from the source, There is currently no ETR

  • Please note that HILLSONG || TBN has been restored.

    • Friday 17th June 2022

    Channel Outage

    Please be advised that Trinity has been restored

    Thursday 16th June 2022

    No incidents reported

    Wednesday 15th June 2022

    No incidents reported

    Tuesday 14th June 2022

    Channel Outage || TIC4

    Please be advised TIC4 has been restored from the source.

    Monday 13th June 2022

    No incidents reported

    Sunday 12th June 2022

    Area Issues ( St. Mary's, Cumuto Road, Teelucksingh Trace, Bhattan Trace, Realize Road)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in St. Mary's, Cumuto Road, Teelucksingh Trace, Bhattan Trace, Realize Road and all side streets as a result of copper theft. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please note that repairs have been successfully completed by the team and services are now restored for all areas

  • Please be advised that services have been restored in Realize Road, Cumoto North and all side streets. the team is still working assiduously on restoring services to St Mary's. No ETR is provided at this time

    • Saturday 11th June 2022

    No incidents reported

    Friday 10th June 2022

    No incidents reported

    Thursday 9th June 2022

    Area Issue (Claxton Bay)

    Please be advised that we have identified an area issue affecting internet and TV services in Claxton Bay due to a power outage. We are working with TTEC to resolve the issue. No ETR is provided at this time.

  • Please note services should be back up for Claxton Bey

    • Area Issue (Kanhai North and South)

    Please be advised that we have identified an area issue affecting internet services in Kanhai North and South. A team has been dispatched to have the issue resolved. No ETR is available.

  • Please note that services has been restored for Kanhai North and South.

    • Wednesday 8th June 2022

    Area Issue (Hyder Trace/Clarke Road)

    Please be advised that we have identified an area issue affecting internet services in Hyder Trace, Clarke Road. A team has been dispatched to have the issue resolved. No ETR is available.

  • Please note that work was completed by team. All services were resolved.

    • Tuesday 7th June 2022

    Channel Outage || TIC4

    Please be advised TIC4 is currently down from the studio. There is no ETR available at this time.

  • Please note that TIC4 has been restored.

    • Monday 6th June 2022

    Area Issue (Forres Park ,Claxton Bay)

    Please be advised that we have identified an area issue affecting internet and television services in Forres Park ,Claxton Bay. A team has been dispatched to have the issue resolved. No ETR is available.

  • This issue has been resolved and internet services are fully operational.