Please be advised GAYELLE is currently down at studio due to a power outage. No ETR is available at this time.
GAYELLE has been restored
Tuesday 8th February 2022
No incidents reported
Monday 7th February 2022
Channel Outage || TIC4
Please note TIC4 is currently down, studio personnel has been contacted. There is no ETR available.
Please be advised TIC4 has been restored.
Area Issue (Harewood Trace)
Please be advised we have received reports of no internet service in Harewood Trace Barrackpore. A team has been dispatched to have the issue resolved. Currently no ETR is available.
The issue has been resolved and services are operational.
Sunday 6th February 2022
Channel Outage || MCTV
Please be advised that MCTV is currently down at the moment. No ETR is available.
MCTV has been restored.
Saturday 5th February 2022
No incidents reported
Friday 4th February 2022
Area Issue (Cipero Road)
Please be advised that we have identified an area issue affecting fiber customers in the Cipero Road. Both services will be affected. A team is on-site working on resolving the issue. No ETR is currently available.
After monitoring, the issue has been resolved and all services are operational.
Area Maintenance (Mussarapp Trace)
Kindly be advised that a team is conducting further maintenance in Mussarapp Trace and environs. Both services will be temporarily affected. ETR approximately two (2) hours.
The issue has been resolved and services are operational.
The team is on-site working assiduously to have services restored.
Channel Outage || ACTS25
Please be advised ACTS25 is currently down from the source, studio personnel stated due to power loss. No ETR provided.
Please be advised ACTS25 has been restored.
Thursday 3rd February 2022
Maintenance (Mussarap Trace)
Please be advised that our teams are conducting maintenance work in Mussarap Trace, Barrackpore and its environs. Services will be temporarily affected. No ETR is available.
Maintenance work has been completed. Services were restored and fully operational.
Wednesday 2nd February 2022
Area Issue (Claxton Bay)
Please be advised that we have identified an area issue affecting internet services in Hermitage and environs. A team has been dispatched to have the issue resolved. No ETR is available.
After close monitoring, internet services are fully operational.
Please be advised that our team is on site and working assiduously to have the issue resolved.
Tuesday 1st February 2022
Channel Issue || Multiple Channels
Please be advised that the following channels are currently down at the moment due to an outage. No ETR is available.
CBS
BET
GRIT
Aapka Colors
Sony India
Hallmark
MTV
TV One
CTV
CW11
Investigation
TNT
Pro Sports
Bein Sports
CNN
Cartoon Network
Nickelodeon
Disney
Investigation Discovery
TBS
City TV
Please be advised that all channels are observed to be restored.
Issue Identified (Contention Ext)
Please be advised that we have identified a street issue affecting internet services in Contention Extention. A team is on-site working assiduously to have the issue resolved. No ETR is available.
The issue has been resolved. Internet service is fully operational.
Channel Outage || JAAGRITI
Please be advised that JAAGRITI is currently down. Studio personnel was contacted and is currently investigating. No ETR provided.
Please be advised that Jaagriti was restored.
Monday 31st January 2022
Channel Outage || JAAGRITI
Please be advised that JAAGRITI is currently down. Studio personnel was contacted and is currently investigating. No ETR provided.
JAAGRITI has been restored.
Channel Outage || TIC4
Please note TIC4 is currently down at studio, personnel has been contacted and will look into it. There is no ETR available.
TIC4 has been restored
Sunday 30th January 2022
No incidents reported
Saturday 29th January 2022
No incidents reported
Friday 28th January 2022
No incidents reported
Thursday 27th January 2022
Area Issue (Congo Hill)
Please be advised that we have identified an area issue affecting internet only in Congo Hill, Papourie Road and environs. Our team has been dispatched to have the issue resolved. Currently, no ETR is available.
The issue has been resolved and Internet service is now operational.
Wednesday 26th January 2022
No incidents reported
Tuesday 25th January 2022
Area Issue (Jaipaulsingh Road)
Please be advised that we have identified an area issue affecting both services in the mentioned area. A team has been dispatched to have the issue resolved. Currently, no ETR is available.
The issue has been resolved and services were restored.
Our teams are working alongside T&TEC to have the issue resolved.
Monday 24th January 2022
Channel Outage || TIC4
Please note TIC4 is currently blank, studio personnel has been contacted and will look into it. There is no ETR available.
