Please be advised that we have identified an area issue affecting internet only in Upper Papourie Road, Barrackpore. A team is on-site working on having the issue resolved. Currently, no ETR is available.
The issue has been rectified. Internet service is fully operational.
Tuesday 19th October 2021
No incidents reported
Monday 18th October 2021
Partial Channel Outage
Please be advised that we are experiencing some Tv channel outages due to uplink issues. We are currently working on resolving these issues.
This issue was resolved.
Please be advised that channels were restored however we are still experiencing issues issues with the uplink provider. Channels may experience intermediate outage.
Sunday 17th October 2021
TELEVISION SERVICEChannel Outage || MCTV
Please be advised MCTV is currently experiencing a power outage. No ETR available.
Please note that MCTV was restored.
Saturday 16th October 2021
Channel Outage || MCTV
Please be advised that MCTV is currently down. No ETR is available.
Please be advised MCTV was restored.
Channel Outage || Gayelle
Please be advised Gayelle is currently down. No ETR is available at this time.
Please note Gayelle has been restored.
Friday 15th October 2021
No incidents reported
Thursday 14th October 2021
No incidents reported
Wednesday 13th October 2021
No incidents reported
Tuesday 12th October 2021
TELEVISION SERVICEChannel Outage I Acts25
Channel ACTS25 is currently down. There is no ETR is available.
Please be advised ACTS25 has been restored.
Monday 11th October 2021
No incidents reported
Sunday 10th October 2021
No incidents reported
Saturday 9th October 2021
Outage || Claxton Bay
Please be advised Claxton Bay is currently affected by a power outage. T&TEC was contacted, they advised being aware of the outage and are looking into it. No ETR was provided.
Please note power was restored at Claxton bay
Friday 8th October 2021
Area Issue (Clarke Road)
Please be advised that we have identified an area issue affecting both services in Clarke Road and environs. A team has been dispatched to have the issue resolved. Currently, no ETR is available.
The issue has been resolved and both services are fully operational.
Thursday 7th October 2021
TELEVISION SERVICEChannel Outage || MCTV
Please be advised that MCTV is currently down. No ETR is available.
MCTV has been restored.
Wednesday 6th October 2021
No incidents reported
Tuesday 5th October 2021
No incidents reported
Monday 4th October 2021
Area Issue (Moruga)
Please be advised that we have identified an area issue affecting both services in partial areas of Moruga. A team is on-site and working assiduously on resolving the issue at this time. No ETR is available.
All affected areas were restored and both services are fully operational.
Global Outage (Social Media)
Dear Customer,
Kindly be advised that we have been receiving reports for social media platforms not working (whatsapp, Facebook etc)
Please note that this issue is global and is not related to Air Link's service.
The issue has been resolved.
Sunday 3rd October 2021
Area Issue (Barrackpore)
Please be advised that we have identified an issue affecting internet in certain parts of Barrackpore. Our engineers are working assiduously to have this issue resolved. Currently, no ETR is available.
Please note this channel was restored.
Internet services are fully operational at this time. Our engineers will closely monitor to ensure the issue has been completely rectified.
Channel Outage || MCTV
Please be advised MCTV is currently down. No contact has been made with studio personnel at this time.
Please be advised MCTV has been restored.
Please note contact was made to studio personnel who advised they will head to the studio when possible to look into this issue.
