Some systems are experiencing issues

Past Incidents

Thursday 10th June 2021

Area Issue (Upper Papourie)

We have identified an area issue affecting internet only in the Upper area of Papourie Road, Barrackpore. A team has been dispatched to have the issue rectified. No ETR is currently available at this time.

  • After closely monitoring the area, the internet service is fully operational.

  • Internet service has been restored however, our team is still conducting some additional work in the area.

    • Wednesday 9th June 2021

    Channel Outage - MCTV

    Please be advised MCTV is currently down at this time. The studio was contacted and are currently looking into this issue. No ETR is currently provided.

  • Please be advised that channel MCTV is back online.

    • Tuesday 8th June 2021

    Area Issue (Barrackpore)

    We have identified an issue affecting internet only in the Barrackpore area. A team was dispatched to have the issue rectified. No ETR available at this time.

  • The issue has been resolved. Internet service is fully operational at this time.

    • Monday 7th June 2021

    Channel Outage - MCTV

    Please be advised MCTV is currently down at this time. No contact to studio personnel is available at this time.

  • Please be advised this channel was restored.

    • Channel Audio Issues MCTV.

    Please be advised that MCTV currently has no audio at this time. Studio personnel was contacted and they are currently investigating. No ETR Provided.

  • Please note that MCTV audio has been restored.

    • Sunday 6th June 2021

    No incidents reported

    Saturday 5th June 2021

    Channel Issue || TIC4

    Please be advised TIC4 is currently down at this time. The studio was contacted and are currently looking into it. No ETR is currently provided.

  • Please be advised TIC4 has been restored.

    • Channel Issue || MCTV

    Please be advised MCTV is currently down at this time. The studio was contacted and are currently looking into it. No ETR is currently provided.

  • Please be advised MCTV has been restored.

  • Studio Personnel advised they may have been a possible power outage/surge at the studio. Investigations are ongoing.

    • Friday 4th June 2021

    No incidents reported

    Thursday 3rd June 2021

    No incidents reported

    Wednesday 2nd June 2021

    No incidents reported

    Tuesday 1st June 2021

    No incidents reported

    Monday 31st May 2021

    No incidents reported

    Sunday 30th May 2021

    No incidents reported

    Saturday 29th May 2021

    No incidents reported

    Friday 28th May 2021

    Area Issue (Gunness Trace)

    We have identified an issue affecting some internet customers in Gunness Trace, Barrackpore. A team has already been dispatched to the area. Currently, no ETR is available.

  • This issue has been rectified. Internet service is fully operational.

    • Area Issue (Rock River)

    A team has been dispatched to resolve an area issue in Rock River, Moruga affecting internet service only. Currently, no ETR is available.

  • After closely monitoring, the issue has been resolved and now internet service is fully operational.

  • Our team is still in the area working on resolving the issue at this time.

    • Thursday 27th May 2021

    No incidents reported

    Wednesday 26th May 2021

    No incidents reported

    Tuesday 25th May 2021

    No incidents reported

    Monday 24th May 2021

    Area outage (Marac)

    Please be advised that we have identified an area issue in Marac, Moruga affecting both services at this time. Our teams are checking remotely for a solution to have the issue resolved. Currently, no ETR available.

  • The issue has been resolved. All services are fully operational.

  • Services have been restored in partial areas of Marac.

    A team has been dispatched to look further into the issue at this time. Currently, no ETR is available.

  • We are working along T&TEC to have the issue resolved. Currently, no ETR is available.

    • TELEVISION SERVICE Channel Outages

    Please be advised that we are currently experiencing a partial channel outage on some of our feeds. We are currently working on resolving this issue as soon as possible. Thank you for patience during this time.

  • The issue was resolved and the channels affected are back up.

    • Sunday 23rd May 2021

    No incidents reported

    Saturday 22nd May 2021

    Channel Outage - IBN

    Please be advised IBN is currently down. Studio personnel was contacted, No ETR was provided at this time.

  • Please note this channel is back up and fine.

    • Friday 21st May 2021

    Area Issue (Caratal)

    We have identified an area issue affecting both services in Caratal, Claxton Bay. A team has been dispatched to have the issues resolved. Currently, no ETR is available at this time.

  • The issue has been resolved. Both services are fully operational.

    • Thursday 20th May 2021

    Area Issue (Cunjal)

    We have identified an area issue affecting both internet and cable services in Cunjal. Please be advised our teams are checking remotely for a solution to have the issue resolved. Currently, no ETR available.

  • Internet and Cable services are fully operational as the issue had been resolved.

  • TV service has been restored. Work is still being completed for internet restoration.

  • Our team is still in the Cunjal area working on resolving the issue.

  • Works are still ongoing in the area. The team is working assiduously to have the service restored.

  • A team is on site investigating the issue time.