We have identified an area issue affecting both services in Caratal, Claxton Bay. A team has been dispatched to have the issues resolved. Currently, no ETR is available at this time.
The issue has been resolved. Both services are fully operational.
Thursday 20th May 2021
Area Issue (Cunjal)
We have identified an area issue affecting both internet and cable services in Cunjal. Please be advised our teams are checking remotely for a solution to have the issue resolved. Currently, no ETR available.
Internet and Cable services are fully operational as the issue had been resolved.
TV service has been restored. Work is still being completed for internet restoration.
Our team is still in the Cunjal area working on resolving the issue.
Works are still ongoing in the area. The team is working assiduously to have the service restored.
A team is on site investigating the issue time.
Wednesday 19th May 2021
Area Issue (Cemetery Street, Princes Town)
Please be advised that we have identified an area issue affecting both services in Cemetery Street and environs. Our team has been dispatched and is looking into the issue. Currently, no ETR is available.
Work has been completed in the area. Both services are fully operationall.
Tuesday 18th May 2021
No incidents reported
Monday 17th May 2021
Area Issue (Papourie Road)
We have been receiving reports of no internet service in parts of Papourie Road, Barrackpore. A team was assigned to look into the issue. Currently, no ETR available
The issue has been resolved.
Sunday 16th May 2021
Area Issue (Sumanie Trace)
We have identified an area issue in Sumanie Trace and partial areas of Manohar Trace affecting internet services. A team has been dispatched to the area to have the issues resolved. Currently, no ETR available.
Our teams have completed work in the area and have been monitoring the network. Internet service is now fully operational.
Work is still being done on the lines to have the service restored. Currently, no ETR is available.
Our teams are still on site working assiduously to have the issue resolved.
Saturday 15th May 2021
No incidents reported
Friday 14th May 2021
Area Issue (Claxton Bay)
Please be advised that we have identified an area issue in Claxton Bay affecting only Internet services. A team has been dispatched to the area. No ETR is currently available at this time.
The issue has been rectified and the internet service is fully operational.
A team is on-site currently working on resolving the issue.
Thursday 13th May 2021
No incidents reported
Wednesday 12th May 2021
Channel Issue || MCTV
Please note this channel is currently down and has no programming, this was confirmed by Balkaran Persad stating the channel is not fully in production at this time.
Tuesday 11th May 2021
No incidents reported
Monday 10th May 2021
Emergency Maintenance (Banadeen Trace)
Please be advised that we have an emergency maintenance team that is about to commence work at Banadeen, Jaipaulsingh Road. Both services will be affected for a maximum of forty-five (45) minutes.
After maintenance, our team monitored the area to ensure all services are fully operational.
Sunday 9th May 2021
No incidents reported
Saturday 8th May 2021
No incidents reported
Friday 7th May 2021
No incidents reported
Thursday 6th May 2021
Area Issue (Edward Trace)
Please be advised that we have identified an issue affecting both cable and internet in Edward Trace, Moruga. A team has been dispatched to have the issue rectified. No ETR is currently available.
The issue has been resolved. Both services are fully functional.
Wednesday 5th May 2021
No incidents reported
Tuesday 4th May 2021
Area outage (Teelucksingh Trace)
We have identified an area issue in Teelucksingh Trace. Internet and Cable (FTTH) services are affected at this time. A team had been dispatched to have the issue resolved. There is no ETR available at this time.
The issue has been resolved. All fiber services are fully operational.
Monday 3rd May 2021
No incidents reported
Sunday 2nd May 2021
No incidents reported
Saturday 1st May 2021
TELEVISION SERVICEChannel Issue || IETV
Please be advised IETV was observed to have a blank screen with audio. No contact with the studio was made at this time for a ETR.
Please be advised that the issue at IETV was resolved and the channel is backup.
Please be advised that studio personnel are aware of the issue and are en-route to the studio to troubleshoot. No ETR is available at this time.
TELEVISION SERVICEChannel Issue || ACTS25
Please be advised ACTS25 is currently down, contact from the studio stated they are aware of the issue and will send someone down to look into it. ETR provided was 45 minutes.
