Some systems are experiencing issues

Past Incidents

Friday 4th June 2021

No incidents reported

Thursday 3rd June 2021

No incidents reported

Wednesday 2nd June 2021

No incidents reported

Tuesday 1st June 2021

No incidents reported

Monday 31st May 2021

No incidents reported

Sunday 30th May 2021

No incidents reported

Saturday 29th May 2021

No incidents reported

Friday 28th May 2021

Area Issue (Gunness Trace)

We have identified an issue affecting some internet customers in Gunness Trace, Barrackpore. A team has already been dispatched to the area. Currently, no ETR is available.

  • This issue has been rectified. Internet service is fully operational.

    • Area Issue (Rock River)

    A team has been dispatched to resolve an area issue in Rock River, Moruga affecting internet service only. Currently, no ETR is available.

  • After closely monitoring, the issue has been resolved and now internet service is fully operational.

  • Our team is still in the area working on resolving the issue at this time.

    • Thursday 27th May 2021

    No incidents reported

    Wednesday 26th May 2021

    No incidents reported

    Tuesday 25th May 2021

    No incidents reported

    Monday 24th May 2021

    Area outage (Marac)

    Please be advised that we have identified an area issue in Marac, Moruga affecting both services at this time. Our teams are checking remotely for a solution to have the issue resolved. Currently, no ETR available.

  • The issue has been resolved. All services are fully operational.

  • Services have been restored in partial areas of Marac.

    A team has been dispatched to look further into the issue at this time. Currently, no ETR is available.

  • We are working along T&TEC to have the issue resolved. Currently, no ETR is available.

    • TELEVISION SERVICE Channel Outages

    Please be advised that we are currently experiencing a partial channel outage on some of our feeds. We are currently working on resolving this issue as soon as possible. Thank you for patience during this time.

  • The issue was resolved and the channels affected are back up.

    • Sunday 23rd May 2021

    No incidents reported

    Saturday 22nd May 2021

    Channel Outage - IBN

    Please be advised IBN is currently down. Studio personnel was contacted, No ETR was provided at this time.

  • Please note this channel is back up and fine.

    • Friday 21st May 2021

    Area Issue (Caratal)

    We have identified an area issue affecting both services in Caratal, Claxton Bay. A team has been dispatched to have the issues resolved. Currently, no ETR is available at this time.

  • The issue has been resolved. Both services are fully operational.

    • Thursday 20th May 2021

    Area Issue (Cunjal)

    We have identified an area issue affecting both internet and cable services in Cunjal. Please be advised our teams are checking remotely for a solution to have the issue resolved. Currently, no ETR available.

  • Internet and Cable services are fully operational as the issue had been resolved.

  • TV service has been restored. Work is still being completed for internet restoration.

  • Our team is still in the Cunjal area working on resolving the issue.

  • Works are still ongoing in the area. The team is working assiduously to have the service restored.

  • A team is on site investigating the issue time.

    • Wednesday 19th May 2021

    Area Issue (Cemetery Street, Princes Town)

    Please be advised that we have identified an area issue affecting both services in Cemetery Street and environs. Our team has been dispatched and is looking into the issue. Currently, no ETR is available.

  • Work has been completed in the area. Both services are fully operationall.

    • Tuesday 18th May 2021

    No incidents reported

    Monday 17th May 2021

    Area Issue (Papourie Road)

    We have been receiving reports of no internet service in parts of Papourie Road, Barrackpore. A team was assigned to look into the issue. Currently, no ETR available

  • The issue has been resolved.

    • Sunday 16th May 2021

    Area Issue (Sumanie Trace)

    We have identified an area issue in Sumanie Trace and partial areas of Manohar Trace affecting internet services. A team has been dispatched to the area to have the issues resolved. Currently, no ETR available.

  • Our teams have completed work in the area and have been monitoring the network. Internet service is now fully operational.

  • Work is still being done on the lines to have the service restored. Currently, no ETR is available.

  • Our teams are still on site working assiduously to have the issue resolved.