Please be advised that we have identified an issue affecting both cable and internet in Edward Trace, Moruga. A team has been dispatched to have the issue rectified. No ETR is currently available.
The issue has been resolved. Both services are fully functional.
Wednesday 5th May 2021
No incidents reported
Tuesday 4th May 2021
Area outage (Teelucksingh Trace)
We have identified an area issue in Teelucksingh Trace. Internet and Cable (FTTH) services are affected at this time. A team had been dispatched to have the issue resolved. There is no ETR available at this time.
The issue has been resolved. All fiber services are fully operational.
Monday 3rd May 2021
No incidents reported
Sunday 2nd May 2021
No incidents reported
Saturday 1st May 2021
TELEVISION SERVICEChannel Issue || IETV
Please be advised IETV was observed to have a blank screen with audio. No contact with the studio was made at this time for a ETR.
Please be advised that the issue at IETV was resolved and the channel is backup.
Please be advised that studio personnel are aware of the issue and are en-route to the studio to troubleshoot. No ETR is available at this time.
TELEVISION SERVICEChannel Issue || ACTS25
Please be advised ACTS25 is currently down, contact from the studio stated they are aware of the issue and will send someone down to look into it. ETR provided was 45 minutes.
Please be advised ACT25 is backup.
Friday 30th April 2021
No incidents reported
Thursday 29th April 2021
No incidents reported
Wednesday 28th April 2021
Emergency Maintenance (Julien Branch Trace)
Our teams will be conducting emergency maintenance in Julien Branch Trace.
Parts of Julien Trace will also be affected by this maintenance.
Both services will be affected for a maximum of forty-five (45) minutes.
All works have been completed and services are now fully operational.
Tuesday 27th April 2021
No incidents reported
Monday 26th April 2021
No incidents reported
Sunday 25th April 2021
No incidents reported
Saturday 24th April 2021
Area issue
Please be advised that we have identified an area issue in La Lune. Internet services will be affected. A team has been dispatched to have the issue rectified. Currently no ETR available
The work has been completed and Internet services are now fully operational.
Fiber lines have been damaged in the area. Work is still in progress to have the services restored. At this time, no ETR is available.
The team is still on site working assiduously to have the services back up.
Friday 23rd April 2021
No incidents reported
Thursday 22nd April 2021
Channel Issue || Synergy TV
Please note Synergy TV is currently frozen,. No contact with their studio personnel was currently made.
Please be advised Synergy TV has been restored.
Wednesday 21st April 2021
No incidents reported
Tuesday 20th April 2021
Channel Issue || TTEN
Please be advised that TTEN is currently down, studio personnel was contacted and advised that this issue is related no power at the studio. They were unable to provide an ETR as when power would be restored.
Please be advised that the feed for this channel was restored.
Monday 19th April 2021
No incidents reported
Sunday 18th April 2021
Area issue
Internet and Cable services will be affected in partial areas of St. Croix and Jaipaulsingh Road due to cables being burnt. A team is on-site working to have the services restored. Currently, No ETR is available.
The issue has been resolved and both services are now fully operational.
