Please be advised that Synergy is currently down, studio personnel was contacted and are currently investigating. No ETR was provided at this time.
Please be advised that the feed for Synergy was restored.
Monday 12th April 2021
Area Issue (Gomez Trace)
We have identified an area issue affecting both cable and internet services in Gomez Trace, St. Mary's. A team has been dispatched to have this issue rectified. Currently, no ETR is available.
The issue has been rectified and both services are now fully operational.
Work is still being done and our teams are on-site. No ETR is currently available at this time.
The team is still on-site working on the main lines. At this time, no ETR is currently available.
Service has been partially restored in the area. Our teams are still on-site conducting work.
Sunday 11th April 2021
No incidents reported
Saturday 10th April 2021
No incidents reported
Friday 9th April 2021
Area Issue (La Lune)
Please be advised that we have received reports of both services being affected in the area of La Lune, Moruga. A team has been dispatched to have the problem rectified. No ETR is available at this time.
Our team has completed work in the area. Both cable and internet services are fully operational.
A truck has pulled down our lines causing it to get damaged. Our team is on-site working on this issue.
Thursday 8th April 2021
No incidents reported
Wednesday 7th April 2021
No incidents reported
Tuesday 6th April 2021
No incidents reported
Monday 5th April 2021
No incidents reported
Sunday 4th April 2021
No incidents reported
Saturday 3rd April 2021
No incidents reported
Friday 2nd April 2021
Channel Outage - WESN
Please be advised WESN is currently frozen. Studio personnel was contacted whom advised no one is currently at the studio to troubleshoot, and will have an update around 6PM.
Please be advised that work on WESN is completed, Channel would be backup momentarily.
Studio personnel are still working on resolving the issue. Estimated ETR is at 7:30pm
B4U Music and B4U Movies Outage
Please be advised that B4U Music and B4U Movies are currently down. We are currently awaiting a response from the provider.
Both channels are back up and fine.
Thursday 1st April 2021
No incidents reported
Wednesday 31st March 2021
Area Issue (Cunjal Road)
We have identified an area issue affecting both services in parts of Cunjal Road. A team has been dispatched to the area to have the issue resolved. Currently no ETR available.
The issue was found and resolved. Both services are fully operational.
Our team is still on site investigating the cause of the issue. No ETR available at this time.
Emergency Maintenance (Samlalsingh Trace)
Our teams will be conducting emergency maintenance in Samlasingh Trace, Claxton Bay. Both services will be affected for a maximum of forty five (45) minutes.
Work has been completed. All services are now fully operational.
Tuesday 30th March 2021
No incidents reported
Monday 29th March 2021
Area Issue (La Lune and Marac(
Please be advised that we have identified an area issue affecting both services in La Lune and Marac, Moruga. A team has been dispatched to have the issue rectified. Currently, no ETR available.
The issue has been resolved and both services are now fully operational.
Our teams are working alongside T&TEC to have the issues resolved at this time.
Channel Outage
Please be advised that IBN is currently down due to an issue at the studio. No ETR was given.
Please be advised that IBN is back online.
Please note that IBN is still down due to issues at the studio. No ETR was given.
Emergency Maintenance (Realize Road)
Our teams will be conducting emergency maintenance work in Realize Road. Internet service will be affected. ETR fifteen (15) minutes until completion.
The maintenance has been completed successfully. The internet service is now operational.
Channel Outage - IBN
IBN is down due to an issue at the studio. No ETR was given.
IBN has been restored.
Sunday 28th March 2021
Channel Outage - ACTS25
Please be advised ACTS25 is currently down. Studio personnel was contacted whom advised there is a live broadcast scheduled from 5-9PM, and are currently experiencing some technical difficulties. No ETR was provided.
