All systems are operational

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

  • Our Internal Tv issue has been 100% resolved, please reboot your set top box or restart your apps. If your account still has issues, please WhatsApp us at 612-5465 with your account information and say your Tv issue isn't resolved

  • Currently restoration level : 90%

  • Currently restoration level : 70%

  • Currently restoration level : 60%

  • Currently restoration level : 50%

  • Currently restoration level : 40%

    • Past Incidents

    Sunday 6th October 2024

    No incidents reported

    Saturday 5th October 2024

    No incidents reported

    Friday 4th October 2024

    Issue: Channel Newsy is down.

    Dear Customers, Newsy is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel Newsly has been restored.

    • Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Moruga areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Services to the Moruga area was restored.

    • Issue: SBN

    Dear Customers, SBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel has been restored.

    • Thursday 3rd October 2024

    Issue: Trinity TV is Down

    Dear Customers, Trinity TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Channel has been restored.

    • Wednesday 2nd October 2024

    Issue: Channel E!

    Dear Customers, E! is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note, this channel has been restored.

    • Tuesday 1st October 2024

    No incidents reported

    Monday 30th September 2024

    Issue Living Faith & Newsy Down

    Dear Customers, Living Faith & Newsy are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please note that these channels have been restored.

    • Issue: Channels BYU is currently down.

    Dear Customers, BYU is currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • This Channel has been restored.

    • Sunday 29th September 2024

    Issue: Bizz tv

    Dear Customers, Bizz tv is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

    • Issue: Gayelle

    Dear Customers, Gayelle is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

    • Saturday 28th September 2024

    No incidents reported

    Friday 27th September 2024

    Living Faith No Audio

    Dear Customers, Living Faith has no audio due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • The channel has been Restored

    • Thursday 26th September 2024

    Pro Sports is Down

    Dear Customers, Pro Sports is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Resolved

    • Living Faith is Down

    Dear Customers, Living Faith is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Resolved

    • Wednesday 25th September 2024

    Synergy TV is blank

    Dear Customers, Synergy TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Restored

    • Disruption to Services

    Dear Customers, Please be advised that we are currently in a period of sun outage which may cause some of our channels to temporarily go down throughout the day. We do apologize for any inconvenience caused, as these are matters beyond our control.

    Thank you for understanding. This spring, sun outages are expected between 24th September and 8th October 2024.

    Below are approximate times you can expect our channels to fluctuate: 11:45AM-12:05PM 3:15PM-3:55PM 5:00PM-5:25PM

  • Service has been restored.

    • Tuesday 24th September 2024

    No incidents reported

    Monday 23rd September 2024

    No incidents reported

    Sunday 22nd September 2024

    No incidents reported

    Saturday 21st September 2024

    No incidents reported

    Friday 20th September 2024

    FlowSports

    Dear Customers, Flow Sports is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Channel has been restored

    • Thursday 19th September 2024

    No incidents reported

    Wednesday 18th September 2024

    Real TV is Down

    Dear Customers, Real TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Channel Resolved

    • Tuesday 17th September 2024

    No incidents reported