Some systems are experiencing issues

AIR LINK SERVICES

INTERNET SERVICE

Operational

TELEVISION SERVICE

Operational

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

Our Internal Tv issue has been 100% resolved, please reboot your set top box or restart your apps. If your account still has issues, please WhatsApp us at 612-5465 with your account information and say your Tv issue isn't resolved

Currently restoration level : 90%

Currently restoration level : 70%

Currently restoration level : 60%

Currently restoration level : 50%

Currently restoration level : 40%

Past Incidents

Sunday 2nd June 2024

Issue: GAYELLE

Dear Customers, GAYELLE is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Please note channel has been restored.

Issue: IBN

Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Please note channel has been restored.

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

Issue: RUSH SPORTS

Dear Customers, RUSH SPORTS is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Please note channel have been restored.

Wednesday 29th May 2024

Maruga Area aoutage

Dear Customers, we regret to inform you that there has been a disruption to our services in the Maruga area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

Area has been restored

Tuesday 28th May 2024

No incidents reported

Monday 27th May 2024

No incidents reported

Sunday 26th May 2024

No incidents reported

Saturday 25th May 2024

No incidents reported

Friday 24th May 2024

Channel Issue: CTN

Dear Customers, CTN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Channel has been restored .

Thursday 23rd May 2024

No incidents reported

Wednesday 22nd May 2024

Channel Issue: WGN,WPIX,KTLA

Dear Customers, WGN/WPIX is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Please note these channels have been restored.

Please note KTLA is additionally down at this moment.

Prosports / Willow

Dear Customers, Prosports / Willow is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Channel has been restored

Issue: CTN

Dear Customers, CTN is currently Fluctuating due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Channel has been restored

Tuesday 21st May 2024

Issue: All 3ABN

Dear Customers, All 3ABN Channels are currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Channels are restored

Issue: Bizz TV & TIN

Dear Customers, _the channels Bizz TV and TIN are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

Channels have been restored

Monday 20th May 2024

Gayelle is Frozen

Dear Customers, Gayelle is currently frozen due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Resolved

Sunday 19th May 2024

CTN is Down

Resolved.

Issue: Channel Positiv

Dear Customers, _channel Positiv is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Channel Restored

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

Living Faith is Down

Dear Customers, Living Faith is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Please note channel has been restored.

Thursday 16th May 2024

SME TV is Fluctuating

Dear Customers, SME TV is currently fluctuating due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Resolved

Channel Issue: 3ABN

Dear Customers, 3ABN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

Channel have been Restored

Wednesday 15th May 2024

No incidents reported

Tuesday 14th May 2024

No incidents reported