Some systems are experiencing issues

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

  • Our Internal Tv issue has been 100% resolved, please reboot your set top box or restart your apps. If your account still has issues, please WhatsApp us at 612-5465 with your account information and say your Tv issue isn't resolved

  • Currently restoration level : 90%

  • Currently restoration level : 70%

  • Currently restoration level : 60%

  • Currently restoration level : 50%

  • Currently restoration level : 40%

    • Past Incidents

    Wednesday 20th March 2024

    No incidents reported

    Tuesday 19th March 2024

    No incidents reported

    Monday 18th March 2024

    No incidents reported

    Sunday 17th March 2024

    No incidents reported

    Saturday 16th March 2024

    Issue: GAYELLE

    Dear Customers, GAYELLE is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised this channel has been restored.

    • Friday 15th March 2024

    Channel Issue: BYU TV

    Dear Customers, BYU TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Channel has been restored.

    • Sun Outage Period

    Dear Customers, Please be advised that we are currently in a period of sun outage which may cause some of our channels to temporarily go down throughout the day. We do apologize for any inconvenience caused, as these are matters beyond our control.

    Thank you for understanding. This spring, sun outages are expected 15th March and 22nd March 2024.

    Below are approximate times you can expect our channels to fluctuate: 11:45AM-12:05PM 3:15PM-3:55PM 5:00PM-5:25PM

  • Please note sun outage period is over, and all channels affected are now working fine.

    • Thursday 14th March 2024

    No incidents reported

    Wednesday 13th March 2024

    No incidents reported

    Tuesday 12th March 2024

    No incidents reported

    Monday 11th March 2024

    No incidents reported

    Sunday 10th March 2024

    WGN is Down

    Dear Customers, WGN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Resolved

    • Saturday 9th March 2024

    No incidents reported

    Friday 8th March 2024

    No incidents reported

    Thursday 7th March 2024

    No incidents reported

    Wednesday 6th March 2024

    No incidents reported

    Tuesday 5th March 2024

    No incidents reported

    Monday 4th March 2024

    Gayelle is Frozen

    Dear Customers, Gayelle is currently Frozen due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Issue was Resolved

    • Channel Issue: IETV

    Dear Customers, IETV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Issue was Resolved

    • Sunday 3rd March 2024

    No incidents reported

    Saturday 2nd March 2024

    No incidents reported

    Friday 1st March 2024

    No incidents reported

    Thursday 29th February 2024

    Area Issue: Santa Flora

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Santa Flora areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as te information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised that service has been restored.