Past Incidents

Sunday 12th November 2023

Issue: HBO Family & HBO Signature

Dear Customers, HBO Family & HBO Signature are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

Please note HBO Family & HBO Signature have been restored.

Saturday 11th November 2023

No incidents reported

Friday 10th November 2023

No incidents reported

Thursday 9th November 2023

Issue: Channels LAFF TV, NEWSY, GRIT, ESCAPE, BOUNCE are Down

Dear Customers, _the channels LAFF TV, NEWSY, GRIT, ESCAPE, BOUNCE are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

Channels LAFF TV, NEWSY, GRIT, ESCAPE, BOUNCE have been restored.

Issue: Channels CW11 and WGN are Down.

Dear Customers, _the CW11 and WGN are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

Please note CW11 and WGN have been restored.

Wednesday 8th November 2023

Issue: Channel WPIX is Down

Dear Customers, WPIX is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

WPIX Has been restored.

Tuesday 7th November 2023

No incidents reported

Monday 6th November 2023

Channel Issue: OutsideTV

Dear Customers, OutsideTV is currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

Please note Outside TV has been restored.

Sunday 5th November 2023

No incidents reported

Saturday 4th November 2023

No incidents reported

Friday 3rd November 2023

No incidents reported

Thursday 2nd November 2023

No incidents reported

Wednesday 1st November 2023

No incidents reported

Tuesday 31st October 2023

Issue: Channels CTN and FRANCE 24 are Down

Dear Customers, _the channels CTN and FRANCE 24 are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

Please note the channels CTN and FRANCE 24 have been restored.

Monday 30th October 2023

No incidents reported

Sunday 29th October 2023

No incidents reported

Saturday 28th October 2023

No incidents reported

Friday 27th October 2023

No incidents reported

Thursday 26th October 2023

No incidents reported

Wednesday 25th October 2023

Issue: Channels GEB and GOD TV are Down

Dear Customers, _the channels GEB and GOD TV are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

Channels GEB and GOD TV have been restored.

Issue: Disruption to Services - Claxton bay

Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton bay area due to a power outage which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for the return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

Please note that service has been restored in this area.

Tuesday 24th October 2023

No incidents reported