Some systems are experiencing issues

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

  • Our Internal Tv issue has been 100% resolved, please reboot your set top box or restart your apps. If your account still has issues, please WhatsApp us at 612-5465 with your account information and say your Tv issue isn't resolved

  • Currently restoration level : 90%

  • Currently restoration level : 70%

  • Currently restoration level : 60%

  • Currently restoration level : 50%

  • Currently restoration level : 40%

    • Past Incidents

    Wednesday 22nd February 2023

    Issue: Multiple Channels

    Dear Customers, Multiple channels are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please note that service has been restored.

    • Tuesday 21st February 2023

    Issue: ACTS25

    Dear Customers, ACTS25 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised this channel has been restored

    • Issue: BIZZTV

    Dear Customers, BIZZTV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised this channel has been restored

    • Monday 20th February 2023

    Issue: Multiple Channel Fluctuating

    Dear Customers, we are currently experiencing some technical issues with channels on our IPTV platform at this time and our team is working diligently to resolve them as soon as possible. We will continue to provide updates until the channels have been restored to normal operations. We are truly sorry for any inconvenience caused. Thank you for your patience.

  • Please be advised this channel has been restored

    • Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that TIC4 has been restored.

    • Sunday 19th February 2023

    No incidents reported

    Saturday 18th February 2023

    Issue: Multiple channel outage

    Dear Customers, we are currently experiencing some technical issues with multiple channels at this time and our team is working diligently to resolve them as soon as possible. The estimated time for resolving the issue is 2 hours. We will continue to provide updates until the channels have been restored to normal operations. We are truly sorry for any inconvenience caused. Thank you for your patience.

  • Please note that all channels have been restored

    • Friday 17th February 2023

    No incidents reported

    Thursday 16th February 2023

    Channel Issue: BeatsTV

    Dear Customers, BeatsTV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

    • Wednesday 15th February 2023

    Issue: Gayelle

    Dear Customers, Gayelle is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

    • Tuesday 14th February 2023

    Issue: CTN

    Dear Customers, CTN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that CTN has been restored.

    • Monday 13th February 2023

    Issue: Channel ACTS25 is Down

    Dear Customers, ACTS25 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that ACTS25 has been restored.

    • Sunday 12th February 2023

    Issue: Macaulay Trace, Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Macaulay Trace, Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as te information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised services have been restored in this area

    • Saturday 11th February 2023

    Issue: Act 25

    Dear Customers, Act 25 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised this channel has been restored

    • Friday 10th February 2023

    No incidents reported

    Thursday 9th February 2023

    Channel Issue: CTN/NRB TV

    Dear Customers, NRB TV and CTN are currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that NRB TV has been restored.

  • Please note that CTN has been restored.

    • Issue: CCTV4

    Dear Customers, CCTV4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note this channel has been restored.

    • Wednesday 8th February 2023

    No incidents reported

    Tuesday 7th February 2023

    Issue: Disruption to Services - Moruga

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Moruga areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as te information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised both services have been restored

  • Team is still working assiduously on resolving the issue

    • Channel Audio Issue: Gayelle

    Dear Customers, Gayelle currently has no audio due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that Gayelle has been restored.

    • Monday 6th February 2023

    Channel Issue: M&E TV

    Dear Customers, M&E TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note channel has been restored.

    • Sunday 5th February 2023

    No incidents reported

    Saturday 4th February 2023

    Issue: Bizz TV

    Dear Customers, Bizz TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised Bizz TV has been restored

    • Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that TIC4 has been restored.

    • Friday 3rd February 2023

    No incidents reported