All systems are operational

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

  • Our Internal Tv issue has been 100% resolved, please reboot your set top box or restart your apps. If your account still has issues, please WhatsApp us at 612-5465 with your account information and say your Tv issue isn't resolved

  • Currently restoration level : 90%

  • Currently restoration level : 70%

  • Currently restoration level : 60%

  • Currently restoration level : 50%

  • Currently restoration level : 40%

    • Past Incidents

    Sunday 4th December 2022

    Issue: Sukhan Trace

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Sukhan Trace area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note services have been restored.

    • Saturday 3rd December 2022

    No incidents reported

    Friday 2nd December 2022

    No incidents reported

    Thursday 1st December 2022

    No incidents reported

    Wednesday 30th November 2022

    No incidents reported

    Tuesday 29th November 2022

    No incidents reported

    Monday 28th November 2022

    Issue: Channel TIC4 is Down

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIC4 has been restored.

    • Sunday 27th November 2022

    Issue: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised both services have been restored

    • Issue: IBN

    Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that IBN has been restored

    • Saturday 26th November 2022

    Issue: BIZZ TV

    Dear Customers, Bizz TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised Bizz TV has been restored

    • Friday 25th November 2022

    No incidents reported

    Thursday 24th November 2022

    No incidents reported

    Wednesday 23rd November 2022

    No incidents reported

    Tuesday 22nd November 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIC4 has been restored

    • Monday 21st November 2022

    No incidents reported

    Sunday 20th November 2022

    No incidents reported

    Saturday 19th November 2022

    No incidents reported

    Friday 18th November 2022

    Issue: ACTS25

    Dear Customers, ACTS25 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note channel has been restored.

    • Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Santa Flora area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note services have been restored.

    • Issue: Studio Universal

    Dear Customers, Studio Universal is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised Studio Universal has been restored

    • Thursday 17th November 2022

    Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Oropouche south areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Issue has been resolved

    • Wednesday 16th November 2022

    Issue: Channel BEATS TV is Down

    Dear Customers, BEATS TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised BEATS TV has been restored.

    • Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Moruga area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that both services has been restored.

    • Tuesday 15th November 2022

    Issue: France 24 & BYU TV

    Dear Customers, France 24 & BYU TV are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please be advised that BYU TV has been restored

  • Please be advised France24 has been restored. However, BYU TV is still down at this moment

    • Monday 14th November 2022

    Issue: SynergyTV

    Dear Customers, SynergyTV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note SynergyTV has been restored.