All systems are operational

Past Incidents

Monday 19th September 2022

Issue: Disruption to Services

Dear Customers, we regret to inform you that there has been a disruption to our services in the Moruga areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as te information becomes available. We sincerely apologize for any inconvenience caused.

  • Services have been restored.

  • Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Manohar/Sumaie Trace areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as te information becomes available. We sincerely apologize for any inconvenience caused.

  • Services have been restored.

  • Issue: Hallmark MM

    Dear Customers, Hallmark MM is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Hallmark MM has been restored.

  • Sunday 18th September 2022

    Issue: SYFY

    Dear Customers, SYFY is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that SYFY has been restored.

  • Saturday 17th September 2022

    No incidents reported

    Friday 16th September 2022

    No incidents reported

    Thursday 15th September 2022

    No incidents reported

    Wednesday 14th September 2022

    Issue: Maintenance Works to be Conducted

    Dear Customers, in order to improve the quality of services we currently provide to you, it has become necessary that we conduct maintenance works on our infrastructure which is scheduled to be performed on 14/09/2022 between the hours of 12:30am - 2am . As a result, your Internet and Cable TV services may be affected in and around the Santa Flora area. We sincerely apologize for any inconvenience that this may cause. An update will be issued when the scheduled works are completed.

  • Please note that work was completed by our team and services has been restored.

  • Tuesday 13th September 2022

    Issue: Bizz TV

    Dear Customers, MCTV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Bizz TV has been restored.

  • Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIC4 has been restored

  • Monday 12th September 2022

    Issue: Channel NASA TV and NASA MEDIA is Down

    Dear Customers, NASA TV and NASA MEDIA is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note both NASA TV and NASA MEDIA has been restored and is working fine.

  • Sunday 11th September 2022

    No incidents reported

    Saturday 10th September 2022

    No incidents reported

    Friday 9th September 2022

    No incidents reported

    Thursday 8th September 2022

    Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the St Croix, Sahai areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as te information becomes available. We sincerely apologize for any inconvenience caused.

  • Good day please note that issues affecting St Croix, Sahai has been resolved. Services has been fully restored.

  • Issue: M&E TV

    Dear Customers, M&E TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised M&E TV has been restored.

  • Wednesday 7th September 2022

    Issue: Old Clarke Road, Barrackpore

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Old Clarke Road, Barrackpore area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised that work has been completed and services have been restored in this area

  • Tuesday 6th September 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that TIC4 has been restored and is working fine.

  • Monday 5th September 2022

    No incidents reported

    Sunday 4th September 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised TIC4 has been restored.

  • Saturday 3rd September 2022

    No incidents reported

    Friday 2nd September 2022

    Disruption to Services: Moruga

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Moruga areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored.

  • Issue: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored.

  • Thursday 1st September 2022

    Issue: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Wednesday 31st August 2022

    No incidents reported

    Tuesday 30th August 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. Studio personnel has provided an ETR for Thursday. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised TIC4 has been restored.

  • Issue: Disruption to Services (Duff Trace)

    Dear Customers, we regret to inform you that there has been a disruption to our services in Duff Trace and environs which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored.

  • Issue: Blackwell Trace St. Marys Village & environs

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Blackwell Trace St. Marys Village areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised that work has been completed and both services have been restored.

  • Issue: Channel TIN is Down

    Dear Customers, TIN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIN has been restored