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Past Incidents

Tuesday 30th August 2022

Issue: TIC4

Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. Studio personnel has provided an ETR for Thursday. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised TIC4 has been restored.

  • Issue: Disruption to Services (Duff Trace)

    Dear Customers, we regret to inform you that there has been a disruption to our services in Duff Trace and environs which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored.

  • Issue: Blackwell Trace St. Marys Village & environs

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Blackwell Trace St. Marys Village areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please be advised that work has been completed and both services have been restored.

  • Issue: Channel TIN is Down

    Dear Customers, TIN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIN has been restored

  • Monday 29th August 2022

    Issue: Channel PARLIAMENT is Down

    Dear Customers, PARLIAMENT is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note PARLIAMENT has been restored and is working fine.

  • Issue: Trinity TV

    Dear Customers, Trinity TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that Trinity TV has been restored

  • Issue: Disruption to Services

    Dear Customers, we regret to inform you that there has been a disruption to our services in the St Croix and Jaipaulsingh areas which may affect your Internet and Cable TV services due to a power outage, a team is being dispatched to resolve the issue. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Issue: GEB, GOD TV, SBN, Zee Living, Living Faith, BYU TV, France 24

    Dear Customers, _these channels are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please be advised that these channels have been restored

  • Sunday 28th August 2022

    No incidents reported

    Saturday 27th August 2022

    Disruption to Services: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Friday 26th August 2022

    No incidents reported

    Thursday 25th August 2022

    No incidents reported

    Wednesday 24th August 2022

    Disruption to Service: Claxton Bay

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Claxton Bay area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Issue: MSNBC, A&E, History, Lifetime, LMN

    Dear Customers, we are currently experiencing some technical issues with channels MSNBC, A&E, History, Lifetime and LMN at this time and our team is working diligently to resolve them as soon as possible. No ETR to provide at this time. We will continue to provide updates until the channels have been restored to normal operations. We are truly sorry for any inconvenience caused. Thank you for your patience.

  • Please be advised that these channels have been restored

  • Tuesday 23rd August 2022

    Issue: TIC4

    Dear Customers, TIC4 is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that TIC4 has been restored

  • Monday 22nd August 2022

    Issue: IBN

    Dear Customers, IBN is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note that channel has been restored.

  • Disruption to Services: Rochard Douglas Road

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Rochard Douglas Road area which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Issue: MCTV

    Dear Customers, MCTV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note channel has been restored.

  • Sunday 21st August 2022

    Issue: Channels WGN | WPIX | TSN | KTLAare Down

    Dear Customers, _the channels WGN | WPIX | TSN | KTLA are currently down due to reasons beyond our control. Our channel providers are currently working diligently to restore all downed channels as soon as possible. We will update you with an estimated time for the return of the channel feeds as soon as it is provided. We humbly apologize for any inconvenience caused. Thank you for understanding.

  • Please note that WGN | WPIX | TSN | KTLA has been restored and is working fine.

  • Issue: ZEE TV

    Dear Customers, ZEE TV is currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please be advised that ZEE TV has been restored

  • Saturday 20th August 2022

    Disruption to Services: Grand Chemin , Moruga

    Dear Customers, we regret to inform you that there has been a disruption to our services in the Grand Chemin , Moruga areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Friday 19th August 2022

    Disruption to Services : St Croix, Sahai

    Dear Customers, we regret to inform you that there has been a disruption to our services in the St Croix, Sahai areas which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Please note that work was successfully completed by team, all services were restored and working fine.

  • Thursday 18th August 2022

    Disruption to Services|Grand Chemin, Moruga

    Dear Customers, there has been a disruption to our services in Grand Chemin, Moruga, which may affect your Internet and Cable TV. The exact cause is due to our team doing maintenance work. Updates will be posted via page. ETR is 1hr 30mins. We sincerely apologize for any inconvenience caused.

  • Please note that services have been restored in these areas.

  • Wednesday 17th August 2022

    Disruption to Services | St Croix, Jaipaulsingh & St Croix Ext environs.

    Dear Customers, there has been a disruption to our services in St Croix, Jaipaulsingh & St Croix Ext environs, which may affect your Internet and Cable TV. The exact cause is due to Power Outages currently experienced at Barrackpore. A team is currently on-route to install generators. Updates will be posted via page. We sincerely apologize for any inconvenience caused.

  • Please note that power and services have been restored in these areas.

  • Tuesday 16th August 2022

    Issue: Channel TIN & MCTV Down

    Dear Customers, TIN and MCTV are currently down due to reasons beyond our control. Our channel provider is currently working diligently to bring it back online as soon as possible. We will update you with an estimated time for the return of the channel feed as soon as it is provided. We are truly sorry for any inconvenience caused. Thank you for understanding.

  • Please note BlizzTV (formerly MCTV) has been restored.

  • Please note TIN has been restored and is working fine.

  • Disruption to Services|Barrackpore, Old Clarke Rd

    Dear Customers, we regret to inform you that there has been a disruption to our services in Old Clarke Road, Barrackpore which may affect your Internet and Cable TV services. The exact cause is unknown at this time and our team has been mobilized to investigate the matter and restore services as soon as possible. Updates and an estimated time for the return of services will be shared as soon as the information becomes available. We sincerely apologize for any inconvenience caused.

  • Dear Customers,

    Please be advised that work was successfully completed by the team, all services have been restored

  • Monday 15th August 2022

    Area issue | Santa Flora | Beach Road

    Please be advised that a team has been dispatched to Santa Flora to rectify an issue affecting customers of both services in this area. No ETR is currently provided.

  • Please note that the area issue affecting Santa Flora, Beach road has been resolved. All services are back up and functioning fully.

  • Sunday 14th August 2022

    Channel Outage -WESN

    Please be advised that WESN is currently down from the studio. No ETR to provide at this moment

  • Please note WESN has been restored and is working fine.

  • Channel Outage - MCTV

    Please be advised that MCTV is currently down from source. No ETR to provide at this time.

  • Please note MCTV/BIZZ has been restored and is working fine.

  • Channel Outage - Synergy

    Please be advised that Synergy is currently undergoing a scheduled maintenance that began 8am and should conclude approximately 4pm. We will provide updates when this issue is resolved.

  • Please note that Synergy TV has been restored.

  • Saturday 13th August 2022

    Channel Outage - TIC4

    Please be advised that TIC4 is currently down from source. No ETR at this moment.

  • Please note that channel has baeen restored.

  • Area Issue | Lower Barrackpore

    Please be advised that a team has been dispatched at Lower Barrackpore, on internal issues. Customers of both services will be affected in these areas. No ETR is currently provided.

  • Please note that the issue was resolved and services are back up and functioning properly.

  • Friday 12th August 2022

    Area issue | Moruga

    Please be advised that a team has been dispatched at Moruga to rectify an issue affecting customers of both services will be affected in this area. No ETR is currently provided.

  • Please note that the issue was resolved and services are back up and functioning properly.

  • Area: Old Clarke Road and environs

    ETR: Unknown at this time, a team has been dispatched to investigate the root cause of outage.

  • Please note team has successfully completed work, all services have been restored

  • Thursday 11th August 2022

    Area issue | St Croix, Sahai

    Please be advised that a team has been dispatched at St Croix, Sahai, on internal issues. Customers of both services will be affected in these areas. No ETR is currently provided.

  • The issue has been resolved and services are fully operational.

  • Channel issue - ACT25

    Please be advised that ACT25 is currently down from source. No ETR at this moment.

  • Please note ACT25 has been restored and is working fine.