All systems are operational

Past Incidents

Tuesday 9th August 2022

Channel Issue - TIC4

Please be advised that TIC4 is currently down from source. No ETR at this moment.

  • Please note TIC4 has been restored and is working fine.

    • Area Issue: South Kanhai, Barrackpore

    Please be advised that a team is currently working in South Kanhai ,Barrackpore Customer both services will be affected in this area until completion. ETR is one hour

  • Please be advised that work has been completed and services have been restored.

    • Monday 8th August 2022

    Area Issue | St Croix | Jaipaulsingh | Reese Rd and Kanhai North

    Please note that the following areas St Croix | Jaipaulsingh | Reese Rd and Kanhai North are currently down due to a power outage. Both services are affected. ETR 1 Hour.

  • Please note that the issue has been resolved and services has been restored

    • Sunday 7th August 2022

    Channel Outage - WESN

    Please note that WESN is currently blank from the studio, there is no ETR available

  • Please note WESN has been restored and is working fine.

    • Saturday 6th August 2022

    Channel Outage - MCTV

    Please note that MCTV Is currently down from the studio. There is currently no ETR.

  • Please note MCTV has been restored and is working fine

    • Channel Outage - M&E TV, TIC4, IETV

    Please be advised these channels are currently down from the source down to a power outage earlier this morning. No ETR can be provided at this time.

  • Please note TIC4 has been restored and is working fine.

  • Please note that M&E TV and IETV channels have been restored.

  • Please be advised that IETV has been restored. However, M&E TV and TIC4 are both still down until studio restore devices affected by the power outage. No ETR to provide on these channels.

    • Area issue | Papourie Road, Sahai

    Please be advised that Jagdeo & team is looking into issues on Port C5/1/1, Papourie Road, Sahai. Customers both services will be affected in these areas. No ETR is currently provided.

  • Please note that work was successfully completed by team, all services were restored.

    • Channel Outage - MCTV

    Please note that MCTV Is currently down from the studio. There is currently no ETR.

  • Please be advised that MCTV has been restored

    • Channel Outage - TIN

    Please note that TIN is currently down from the studio, Personnel has been contacted, there is no ETR.

  • Please be advised that TIN has been restored

    • Channel Outage - IBN

    Please note that IBN is currently down from the studio, Personnel has been contacted, there is no ETR.

  • Please be advised that IBN has been restored

    • Friday 5th August 2022

    Area issue | Papourie Road

    Please be advised that we have identified an area issue affecting both services in the Papourie Road Area. No ETR to provide at this time

  • Please note that the issue was resolved and both services are working fine.

    • Area Issue | Kanhai Road South

    Please be advised that we have identified an area issue affecting both services in the Kanhai Road South Area. No ETR to provide at this time

  • Please note that the issue was resolved and both services are working fine.

    • Area Issue - Barrackpore

    Please be advised that Shiraaz & team is about to commence work at Cemetery Street, Monkey Town, Barrackpore & environs. All fiber customers services would be affected at Barrackpore until completion. ETR is 1 hour. We will provide updates.

  • Please be advised that work has successfully been completed. Services have been restored.

    • Thursday 4th August 2022

    Area Issue- Barrackpore Fiber Customers

    Please be advised that the team has identified an issue and assiduously working to restore services fully at Cemetery Street, Monkey Town, Barrackpore & environs. All fiber customers' services would be affected at Barrackpore and environs until completion.

  • Work has been successfully completed by the team, all services have been restored

    • Wednesday 3rd August 2022

    Area Issue - Moruga

    Please be advised that we have identified an area issue affecting both services in the Moruga Area. No ETR to provide at this time

  • Please be advised that work has successfully been concluded and services have been restored.

  • Services were restored to certain areas of Moruga. The team is still working on a full restoration. No ETR is available.

  • Our teams are working on the issue presently. No ETR is available.

  • Cables were cut due to copper thieves. The team is on-site working assiduously to repair damaged lines. The inclement weather conditions are causing a delay. No ETR is available.

  • Please be advised that the technicians are investigating the issue at this time. No ETR is available.

    • Tuesday 2nd August 2022

    Channel Outage | TIC4

    Please note that TIC4 Is currently down from the studio. There is currently no ETR.

  • Please note that TIC4 has been restored.

    • Monday 1st August 2022

    Channel Outage - ACTS25

    Please note that ACTS25 Is currently down from the studio. There is currently no ETR.

  • Please note that ACTS 25 has been restored.

    • Sunday 31st July 2022

    Channel Outage - ACTS25

    Please note that ACTS25 Is currently down from the studio. There is currently no ETR

  • Please note that ACTS 25 Has been restored and is working fine.

    • Saturday 30th July 2022

    Channel Outage - M&E TV

    Please note that M&E TV is currently down from the studio, Personnel has been alerted, there is currently no ETR.

  • Please note that M&E TV has been restored and is working fine.

    • Area Issue | Claxton Bay Digital TV services

    Please note that our team has identified an issue affecting Digital TV Services at Claxton Bay and is working on having the issue resolved. Digital TV services would be affected periodically until completion.

  • Works have been successfully completed by the team, all services have been restored

  • Please note that work is still in progress at Claxton Bay, we will keep you updated when completed.

    • Channel Outage - Synergy

    Please note that Synergy TV is currently down from the studio, Personnel has been contacted, there is no ETR.

  • Please note that Synergy TV has been restored and is working fine.

    • Friday 29th July 2022

    No incidents reported

    Thursday 28th July 2022

    Channel Outage - Synergy

    Please be advised that there is a power outage at the studio. No ETR has been provided

  • Please be advised that Synergy has been restored

    • Wednesday 27th July 2022

    No incidents reported

    Tuesday 26th July 2022

    Area | Lothians

    Please be advised that we have identified an issue affecting both internet and IPTV services in Lothians

  • Please be advised that services in Lothians have been restored.

    • Channel Blank || TIC4

    Please be advised that TIC4 is currently blank from the source.

  • Please be advised that TIC4 has been restored

    • Channel Outage || TVG

    Please be advised that TVG is currently down from the source.

  • Please be advised that TVG has been restored.

    • Area Issue (Sumanie Trace)

    Please be advised that we have identified an issue affecting both services in Sumanie Trace, Rochard Douglas Road. A team is on-site investigating the issue. No ETR is available.

  • The issue has been resolved and services are fully operational.

  • Due to the current weather conditions, the team is on stand-by and on-site. No ETR is available at this time.

    • Monday 25th July 2022

    No incidents reported

    Sunday 24th July 2022

    Area Issue | Claxton Bay

    Please be advised that we have identified an area issue affecting both services in Claxton Bay. A team has been dispatched to have the issue resolved. No ETR is available.

  • Service has been restored.

    • Saturday 23rd July 2022

    Area Issue St. Croix(Ramkissoon Trace & environs)

    Please be advised that we have identified an area issue affecting both services in St. Croix, Ramkissoon Trace and its environs. A team has been dispatched to have the issue resolved. ETR of 2hours has been provided.

  • Please note that work was successfully completed by team. All services were restored.

    • Friday 22nd July 2022

    No incidents reported

    Thursday 21st July 2022

    No incidents reported