All systems are operational

Past Incidents

Friday 1st July 2022

Channel Outage || TIN

Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that this channel has been restored.

    • Thursday 30th June 2022

    Channel Outage || IBN

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that this channel was restored.

    • Channel Fluctuating || TIN

    Maintenance currently being done in the racks causing power fluctuations.

  • This channel has been restored.

    • Area Issue (Santa Flora)

    Please be advised that we have identified an issue in Santa Flora. A team has been dispatched to have services operational once more. No ETR is provided at this time.

  • Please note that work was successfully completed by the team, all services have been restored

    • Wednesday 29th June 2022

    Channel Outage || TIC4

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please be advised that TIC4 has been restored.

    • Channel Outage || IBN

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that this channel has been restored.

    • Tuesday 28th June 2022

    Area Issues (St Croix, Moruga, Barrackpore)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in St Croix Road, Warren Street, Basse Terre, Lalbeharry street, Cemetery Street and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please be advised services are operational in all areas, team successfully completed work.

  • Please be advised that services are restored in Edward Trace, Moruga. No ETR at present for Lalbeharry Trace and environs

  • Please be advised that the team was successful in restoring service to the St Croix area, there is currently no ETR for affected customers in the Moruga and Barrackpore region.

    • Channel Outage || ACTS25

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that ACTS25 has been restored

    • Monday 27th June 2022

    Channel Outage || IBN

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that IBN has been restored.

    • Sunday 26th June 2022

    Channel Outage - MCTV

    Please be advised that MCTV is currently down from studio. No ETR at this time.

  • Please be advised that MCTV has been restored.

  • Please be advised that MCTV is down from the source. No ETR at this moment

  • Please be advised that MCTV has been restored.

    • Saturday 25th June 2022

    No incidents reported

    Friday 24th June 2022

    Area Issue (Upper Papourie, New Colonial Trace & environs)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in Upper Papourie, New Colonial Trace and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please be advised works were completed by the team and both services to affected areas have been restored.

  • Services to some areas have been partially restored, the team is still working on restoring services to all areas fully.

    • Thursday 23rd June 2022

    No incidents reported

    Wednesday 22nd June 2022

    Area Issues (New Colonial/Papourie and environs)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in New Colonial/Papourie and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please note that repairs have been successfully completed by the team and services are now restored for all areas.

    • Tuesday 21st June 2022

    Channel Outage - MCTV

    Please be advised that MCTV is currently down due to transport issue. No ETR at this time.

  • MCTV has been restored.

    • Channel Outage - GSN

    Please be advised that GSN is backup

    Monday 20th June 2022

    No incidents reported

    Sunday 19th June 2022

    Channel Outage || Synergy

    Please note that Synergy TV is currently down from the studio. Studio Personnel has been contacted. There is currently no ETR

  • Please note that Synergy TV has been restored.

    • Channel Outage || M&E TV

    Please note that M&E TV is currently down from the studio. Studio Personnel has been contacted. There is currently no ETR

  • Please note that M&E TV has been restored.

    • TV Service Issue: Digicel Internet Customers

    Please note that an issue has been identified affecting TV customers who are using a Digicel internet connection. Note that this is not an issue with the TV Service but with Digicel's Internet. Digicel is working on having the issue resolved. There is currently no ETR

  • Service has been restored and fully operational.

    • Saturday 18th June 2022

    Channel Outage || HILLSONG || TBN

    Please note that Hillsong and TBN are currently down from the source, There is currently no ETR

  • Please note that HILLSONG || TBN has been restored.

    • Friday 17th June 2022

    Channel Outage

    Please be advised that Trinity has been restored

    Thursday 16th June 2022

    No incidents reported

    Wednesday 15th June 2022

    No incidents reported

    Tuesday 14th June 2022

    Channel Outage || TIC4

    Please be advised TIC4 has been restored from the source.

    Monday 13th June 2022

    No incidents reported

    Sunday 12th June 2022

    Area Issues ( St. Mary's, Cumuto Road, Teelucksingh Trace, Bhattan Trace, Realize Road)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in St. Mary's, Cumuto Road, Teelucksingh Trace, Bhattan Trace, Realize Road and all side streets as a result of copper theft. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please note that repairs have been successfully completed by the team and services are now restored for all areas

  • Please be advised that services have been restored in Realize Road, Cumoto North and all side streets. the team is still working assiduously on restoring services to St Mary's. No ETR is provided at this time