Some systems are experiencing issues

Stickied Incidents

Thursday 3rd April 2025

Cable TV Service Update

Cable TV service is currently affected due to an internal issue. Our team is working to restore it within a few hours. We apologize for the inconvenience. Please reboot your Set-Top Box (STB) after service restoration. We'll update you with progress. Thank you for your patience.

Currently restoration level : 30%

  • Our Internal Tv issue has been 100% resolved, please reboot your set top box or restart your apps. If your account still has issues, please WhatsApp us at 612-5465 with your account information and say your Tv issue isn't resolved

  • Currently restoration level : 90%

  • Currently restoration level : 70%

  • Currently restoration level : 60%

  • Currently restoration level : 50%

  • Currently restoration level : 40%

    • Past Incidents

    Friday 8th April 2022

    No incidents reported

    Thursday 7th April 2022

    No incidents reported

    Wednesday 6th April 2022

    Area Issue (Kanhai Road)

    Please be advised that we have identified an area issue affecting the internet service only in Kanhai Road, North. A team has been dispatched to have the issue resolved. No ETR is available.

  • After closely monitoring, the issue has been resolved and Internet services are fully operational.

  • Work is in progress at this time. No ETR is available.

  • A fiber outage has been identified. The team is on-site presently working on rectifying this. No ETR is available.

  • Our team is onsite and working assiduously to resolve the issue. No ETR is available.

    • Source Issue (TV services)

    Please note we have identified a source issue affecting some TV channels listed below:

    NATGEO, NICK, NICK TOONS, NICK JR, COMEDY, PARAMOUNT, AMC, HALLMARK, USA, TNT, FX, DISCOVERY, ESPN1, ESPN2, BET HER, BETM CNN, FS1, SYFY, NATGEO, OWN, DISNEY JR, FOX NEWS, CNBC, Disney, Disney XD, BRAVO, IFC, VH1, E!, SCIENCE, TCM, TBS, MTV

    Our team is working assiduously to have this issue resolved. There is currently no ETR available.

  • Please note that NATGEO, NICK, NICK TOONS, NICK JR, COMEDY, PARAMOUNT, AMC, HALLMARK, USA, FX, DISCOVERY, ESPN1, ESPN2, BET HER, BETM CNN, FS1, SYFY, NATGEO, OWN, DISNEY JR, FOX NEWS, CNBC, Disney, Disney XD, BRAVO, IFC, VH1, E!, SCIENCE, TCM, TBS, MTV & TNT. has been restored

  • Please note that all channels have been restored

    • Tuesday 5th April 2022

    Channel Outage || GAYELLE || TIC4

    Please be advised that TIC4 and GAYELLE are currently down from the studio. There is currently no ETR is available.

  • Please note that TIC4 has been restored

  • Please note that GAYELLE has been restored. However, TIC4 is still currently down.

  • Please note that GAYELLE has been restored

    • Channel Outage || SYNERGY

    Please be advised that SYNERGY is currently down, No ETR is available at this time.

  • Please note that SYNERGY has been restored.

    • Monday 4th April 2022

    Area Issue (St. Croix)

    Please be advised that we have identified an area issue affecting both services in St. Croix Road and its environs. A team has been dispatched to have the issue resolved. No ETR is available.

  • The issue has been resolved and both services are fully operational.

    • Sunday 3rd April 2022

    No incidents reported

    Saturday 2nd April 2022

    Channel Outage || TIC4

    Please be advised that TIC4 is currently down, No ETR is available at this time.

  • Please note that TIC4 has been restored.

    • Channel Outage | IBN

    Please be advised that IBN is currently down, No ETR is available at this time.

  • Please note that IBN has been restored.

    • Friday 1st April 2022

    No incidents reported

    Thursday 31st March 2022

    Area Issue (Lengua Road, Princes Town)

    Please be advised that we have identified an area issue affecting internet services in Lengua Road. A team has been dispatched to have this issue resolved. No ETR is available.

  • The issue has been resolved and internet services are fully operational.

    • Wednesday 30th March 2022

    Area Issue (Barrackpore)

    Please be advised that we have identified an area issue affecting internet services in Barrackpore. A team is on-site working assiduously to have the service restored. No ETR is available.

  • The service has been restored and fully operational.

  • Our engineering team is on-site and working on the issue. No ETR is available at this time.

    • Tuesday 29th March 2022

    Source Issue (TV services)

    Please note we have identified a source issue affecting some TV channels(Discovery Family. WWOR, Weather Channel, Showtime, Willow, Colors, Starz East, Fox Sports 2, Bein Sports, Fuse, TVBS, CNN), our engineering team is working assiduously to have this issue resolved. No ETR is available.

  • Please note that all channels have been restored.

    • Monday 28th March 2022

    No incidents reported

    Sunday 27th March 2022

    Area Issue (Princes Town)

    Please be advised that we have identified an issue affeting both services in Princes Town, High Street, Gajadhar Lands, Borde Narve, Cipero and environs. At this time, our engineering team is working assiduously to have this issue resolved. No ETR is available.

  • The issue has been resolved and all services are fully operational.

  • Partial areas have been restored while our engineering team is working on having the issue completely resolved. No ETR is available.

    • Area Issue (Moruga)

    Please be advised that we have identified an area issue in Moruga affecting internet services. A team is on-site working on resolving the issue. No ETR is available.

  • After close monitoring, the issue has been resolved and services are fully operational.

    • Saturday 26th March 2022

    No incidents reported

    Friday 25th March 2022

    No incidents reported

    Thursday 24th March 2022

    No incidents reported

    Wednesday 23rd March 2022

    Channel Outage || TIC4

    Please be advised that TIC4 is currently down. There is no ETR available.

  • Please note that TIC4 has been restored.

    • Tuesday 22nd March 2022

    No incidents reported

    Monday 21st March 2022

    Area Issue (Palo Seco)

    Please be advised that a TSTT pole has fallen on the Palo Seco main road bringing down both our copper and fiber networks to Beach Camp road. Our teams were dispatched to have this issue resolved. No ETR is available.

  • The issue has been resolved. Both services are fully operational.

  • Please be advised our teams are still working on repairing the lines at this time. No ETR is available.

  • The teams are on-site working assiduously on the issue. No ETR is available.

    • Area Outage (St. Croix)

    Please be advised that we have identified an area issue affecting both services in St. Croix and environs. A team has been dispatched to have the issue resolved. No ETR is available.

  • Both services are fully operational as the issue has been resolved.

    • Sunday 20th March 2022

    No incidents reported