Please be advised that we have identified an area issue affecting both services in Clarke Road and environs. A team has been dispatched to have the issue resolved. Currently, no ETR is available.
The issue has been resolved and both services are fully operational.
Thursday 7th October 2021
TELEVISION SERVICEChannel Outage || MCTV
Please be advised that MCTV is currently down. No ETR is available.
MCTV has been restored.
Wednesday 6th October 2021
No incidents reported
Tuesday 5th October 2021
No incidents reported
Monday 4th October 2021
Area Issue (Moruga)
Please be advised that we have identified an area issue affecting both services in partial areas of Moruga. A team is on-site and working assiduously on resolving the issue at this time. No ETR is available.
All affected areas were restored and both services are fully operational.
Global Outage (Social Media)
Dear Customer,
Kindly be advised that we have been receiving reports for social media platforms not working (whatsapp, Facebook etc)
Please note that this issue is global and is not related to Air Link's service.
The issue has been resolved.
Sunday 3rd October 2021
Area Issue (Barrackpore)
Please be advised that we have identified an issue affecting internet in certain parts of Barrackpore. Our engineers are working assiduously to have this issue resolved. Currently, no ETR is available.
Please note this channel was restored.
Internet services are fully operational at this time. Our engineers will closely monitor to ensure the issue has been completely rectified.
Channel Outage || MCTV
Please be advised MCTV is currently down. No contact has been made with studio personnel at this time.
Please be advised MCTV has been restored.
Please note contact was made to studio personnel who advised they will head to the studio when possible to look into this issue.
Saturday 2nd October 2021
No incidents reported
Friday 1st October 2021
Area Issue (Marac)
Please be advised that there has been a power outage affecting both services in Marac, Moruga. Our teams are working alongside T&TEC to have the services restored. Currently, no ETR is available.
The issue has been resolved and all services are fully operational.
Area Issue (Tin Pan Alley)
Please be advised that we have identified an area issue affecting both services in Tin Pan Alley, Barrackpore. A team has been dispatched to the have the issue resolved. Currently, no ETR is available.
The issue has been rectified and all services are fully operational.
Thursday 30th September 2021
No incidents reported
Wednesday 29th September 2021
Area Issue (Mohan Trace)
Please be advised that we have identified an area issue affecting both services in Mohan Trace, Barrackpore. Our teams are on-site and are working assiduously to have services restored. No ETR is available.
The issue has been resolved. All services are fully operational.
Tuesday 28th September 2021
Area Issue (Moruga)
Please be advised that we have identified an area issue affecting both services in partial areas of Moruga. A team has been dispatched to have the issue resolved. No ETR is currently available.
The issue has been resolved. Both services are fully operational.
Monday 27th September 2021
No incidents reported
Sunday 26th September 2021
Channel Outage || MCTV
Please be advised MCTV is currently down due to a power outage at their studio. No ETR was provided at this time.
Please be advised MCTV has been restored.
Saturday 25th September 2021
No incidents reported
Friday 24th September 2021
Area Issue (St. Croix Road)
Please be advised that we have identified an area issue affecting cable and internet in St. Croix Road. A team has been dispatched to have the issue resolved. Currently no ETR is available.
After close monitoring, all services are stable and fully operational.
Thursday 23rd September 2021
No incidents reported
Wednesday 22nd September 2021
No incidents reported
Tuesday 21st September 2021
No incidents reported
Monday 20th September 2021
Partial Outage (TV Channels)
Our teams are closely monitoring several channels which were affected earlier today. At this time, all the affected channels are fully operational. Our engineers are working to ensure all channels remain functional.
Issue was resolved.
Our engineers are working on the issue and are also monitoring to ensure all channels remain operational.
