Please be advised that Synergy Tv is currently on a outage. Studio personnel was contacted and they are currently investigating. No ETR was given.
Please be advised Synergy TV has been restored.
TELEVISION SERVICEChannel Issue || SYNERGY TV
Please be advised that SYNERGY is currently down. This is due to maintenance work being conducted at the studio no ETR is currently available.
Please be advised that SYNERGY Studio maintenance has been completed and the channel is now backup.
Friday 18th June 2021
Channel Outage - Synergy TV
Please be advised that Synergy Tv is currently on a outage. Studio personnel was contacted and they are currently investigating. No ETR was given.
Please note that Synergy Tv is back online.
Thursday 17th June 2021
Area Issue (G.P Road)
We have received reports of no internet in Massa Street and a partial area of G.P Road. A team has been dispatched to have the issue rectified. Currently, no ETR is available.
The issue has been resolved and both services are now fully operational.
Works are still being conducted in the area to have services restored. Currently, ETR is approximately one (1) hour.
Area Issue (Julien Trace)
Please be advised that we have identified an area issue affecting both services in a partial area of Julien Trace. A team has been dispatched to have the issue resolved. No ETR is currently available at this time.
The issue was resolved. All services are fully operational.
The team is still on-site at this time working on resolving the issue. ETR two (2) hours.
The team is on-site working on resolving the issue.
Wednesday 16th June 2021
Area Issue (St. Croix Ext & Reese Road)
We have identified an area issue in the St. Croix Extension and Reese Road environs affecting the internet and cable services. Please be informed that a team has been dispatched to have the issue resolved. No ETR is currently available due to the inclement weather.
The issue has been resolved. All services are fully operational.
Tuesday 15th June 2021
Channel Outage - Synergy
Please be advised Synergy is currently down, studio personnel confirmed this is due to an unexpected update on their system and ETR within 30 mins.
Please be advised this channel was restored.
Monday 14th June 2021
No incidents reported
Sunday 13th June 2021
No incidents reported
Saturday 12th June 2021
No incidents reported
Friday 11th June 2021
No incidents reported
Thursday 10th June 2021
Area Issue (Upper Papourie)
We have identified an area issue affecting internet only in the Upper area of Papourie Road, Barrackpore. A team has been dispatched to have the issue rectified. No ETR is currently available at this time.
After closely monitoring the area, the internet service is fully operational.
Internet service has been restored however, our team is still conducting some additional work in the area.
Wednesday 9th June 2021
Channel Outage - MCTV
Please be advised MCTV is currently down at this time. The studio was contacted and are currently looking into this issue. No ETR is currently provided.
Please be advised that channel MCTV is back online.
Tuesday 8th June 2021
Area Issue (Barrackpore)
We have identified an issue affecting internet only in the Barrackpore area. A team was dispatched to have the issue rectified. No ETR available at this time.
The issue has been resolved. Internet service is fully operational at this time.
Monday 7th June 2021
Channel Outage - MCTV
Please be advised MCTV is currently down at this time. No contact to studio personnel is available at this time.
Please be advised this channel was restored.
Channel Audio Issues MCTV.
Please be advised that MCTV currently has no audio at this time. Studio personnel was contacted and they are currently investigating. No ETR Provided.
Please note that MCTV audio has been restored.
Sunday 6th June 2021
No incidents reported
Saturday 5th June 2021
Channel Issue || TIC4
Please be advised TIC4 is currently down at this time. The studio was contacted and are currently looking into it. No ETR is currently provided.
Please be advised TIC4 has been restored.
Channel Issue || MCTV
Please be advised MCTV is currently down at this time. The studio was contacted and are currently looking into it. No ETR is currently provided.
Please be advised MCTV has been restored.
Studio Personnel advised they may have been a possible power outage/surge at the studio. Investigations are ongoing.
