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Past Incidents

Thursday 29th April 2021

No incidents reported

Wednesday 28th April 2021

Emergency Maintenance (Julien Branch Trace)

Our teams will be conducting emergency maintenance in Julien Branch Trace. Parts of Julien Trace will also be affected by this maintenance. Both services will be affected for a maximum of forty-five (45) minutes.

  • All works have been completed and services are now fully operational.

    • Tuesday 27th April 2021

    No incidents reported

    Monday 26th April 2021

    No incidents reported

    Sunday 25th April 2021

    No incidents reported

    Saturday 24th April 2021

    Area issue

    Please be advised that we have identified an area issue in La Lune. Internet services will be affected. A team has been dispatched to have the issue rectified. Currently no ETR available

  • The work has been completed and Internet services are now fully operational.

  • Fiber lines have been damaged in the area. Work is still in progress to have the services restored. At this time, no ETR is available.

  • The team is still on site working assiduously to have the services back up.

    • Friday 23rd April 2021

    No incidents reported

    Thursday 22nd April 2021

    Channel Issue || Synergy TV

    Please note Synergy TV is currently frozen,. No contact with their studio personnel was currently made.

  • Please be advised Synergy TV has been restored.

    • Wednesday 21st April 2021

    No incidents reported

    Tuesday 20th April 2021

    Channel Issue || TTEN

    Please be advised that TTEN is currently down, studio personnel was contacted and advised that this issue is related no power at the studio. They were unable to provide an ETR as when power would be restored.

  • Please be advised that the feed for this channel was restored.

    • Monday 19th April 2021

    No incidents reported

    Sunday 18th April 2021

    Area issue

    Internet and Cable services will be affected in partial areas of St. Croix and Jaipaulsingh Road due to cables being burnt. A team is on-site working to have the services restored. Currently, No ETR is available.

  • The issue has been resolved and both services are now fully operational.

    • Saturday 17th April 2021

    No incidents reported

    Friday 16th April 2021

    No incidents reported

    Thursday 15th April 2021

    No incidents reported

    Wednesday 14th April 2021

    No incidents reported

    Tuesday 13th April 2021

    Channel Issuse || Synergy TV

    Please be advised that Synergy is currently down, studio personnel was contacted and are currently investigating. No ETR was provided at this time.

  • Please be advised that the feed for Synergy was restored.

    • Monday 12th April 2021

    Area Issue (Gomez Trace)

    We have identified an area issue affecting both cable and internet services in Gomez Trace, St. Mary's. A team has been dispatched to have this issue rectified. Currently, no ETR is available.

  • The issue has been rectified and both services are now fully operational.

  • Work is still being done and our teams are on-site. No ETR is currently available at this time.

  • The team is still on-site working on the main lines. At this time, no ETR is currently available.

  • Service has been partially restored in the area. Our teams are still on-site conducting work.

    • Sunday 11th April 2021

    No incidents reported

    Saturday 10th April 2021

    No incidents reported

    Friday 9th April 2021

    Area Issue (La Lune)

    Please be advised that we have received reports of both services being affected in the area of La Lune, Moruga. A team has been dispatched to have the problem rectified. No ETR is available at this time.

  • Our team has completed work in the area. Both cable and internet services are fully operational.

  • A truck has pulled down our lines causing it to get damaged. Our team is on-site working on this issue.