All systems are operational

Past Incidents

Tuesday 20th April 2021

Channel Issue || TTEN

Please be advised that TTEN is currently down, studio personnel was contacted and advised that this issue is related no power at the studio. They were unable to provide an ETR as when power would be restored.

  • Please be advised that the feed for this channel was restored.

    • Monday 19th April 2021

    No incidents reported

    Sunday 18th April 2021

    Area issue

    Internet and Cable services will be affected in partial areas of St. Croix and Jaipaulsingh Road due to cables being burnt. A team is on-site working to have the services restored. Currently, No ETR is available.

  • The issue has been resolved and both services are now fully operational.

    • Saturday 17th April 2021

    No incidents reported

    Friday 16th April 2021

    No incidents reported

    Thursday 15th April 2021

    No incidents reported

    Wednesday 14th April 2021

    No incidents reported

    Tuesday 13th April 2021

    Channel Issuse || Synergy TV

    Please be advised that Synergy is currently down, studio personnel was contacted and are currently investigating. No ETR was provided at this time.

  • Please be advised that the feed for Synergy was restored.

    • Monday 12th April 2021

    Area Issue (Gomez Trace)

    We have identified an area issue affecting both cable and internet services in Gomez Trace, St. Mary's. A team has been dispatched to have this issue rectified. Currently, no ETR is available.

  • The issue has been rectified and both services are now fully operational.

  • Work is still being done and our teams are on-site. No ETR is currently available at this time.

  • The team is still on-site working on the main lines. At this time, no ETR is currently available.

  • Service has been partially restored in the area. Our teams are still on-site conducting work.

    • Sunday 11th April 2021

    No incidents reported

    Saturday 10th April 2021

    No incidents reported

    Friday 9th April 2021

    Area Issue (La Lune)

    Please be advised that we have received reports of both services being affected in the area of La Lune, Moruga. A team has been dispatched to have the problem rectified. No ETR is available at this time.

  • Our team has completed work in the area. Both cable and internet services are fully operational.

  • A truck has pulled down our lines causing it to get damaged. Our team is on-site working on this issue.

    • Thursday 8th April 2021

    No incidents reported

    Wednesday 7th April 2021

    No incidents reported

    Tuesday 6th April 2021

    No incidents reported

    Monday 5th April 2021

    No incidents reported

    Sunday 4th April 2021

    No incidents reported

    Saturday 3rd April 2021

    No incidents reported

    Friday 2nd April 2021

    Channel Outage - WESN

    Please be advised WESN is currently frozen. Studio personnel was contacted whom advised no one is currently at the studio to troubleshoot, and will have an update around 6PM.

  • Please be advised that work on WESN is completed, Channel would be backup momentarily.

  • Studio personnel are still working on resolving the issue. Estimated ETR is at 7:30pm

    • B4U Music and B4U Movies Outage

    Please be advised that B4U Music and B4U Movies are currently down. We are currently awaiting a response from the provider.

  • Both channels are back up and fine.

    • Thursday 1st April 2021

    No incidents reported

    Wednesday 31st March 2021

    Area Issue (Cunjal Road)

    We have identified an area issue affecting both services in parts of Cunjal Road. A team has been dispatched to the area to have the issue resolved. Currently no ETR available.

  • The issue was found and resolved. Both services are fully operational.

  • Our team is still on site investigating the cause of the issue. No ETR available at this time.

    • Emergency Maintenance (Samlalsingh Trace)

    Our teams will be conducting emergency maintenance in Samlasingh Trace, Claxton Bay. Both services will be affected for a maximum of forty five (45) minutes.

  • Work has been completed. All services are now fully operational.