All systems are operational

Past Incidents

Wednesday 20th January 2021

No incidents reported

Tuesday 19th January 2021

No incidents reported

Monday 18th January 2021

Channel outages

Please be advised that Synergy TV and TTEN are currently down, contact was made to both source providers information received is their is an power outage at both source provider areas. No ETR was given.

  • Please note that Synergy Tv has been restored.

  • Please note that power has returned at Synergy Tv , howerver the channel is still down due to the source provider experiencing some technical issues.

  • Please note that Synergy Tv is still currently down. No ETR was given by source provider.

  • Please note that TTEN has been restored, whereas Synergy Tv is still currently down due to the power outage at the source provider. No ETR given from source provider personnel.

  • Sunday 17th January 2021

    No incidents reported

    Saturday 16th January 2021

    No incidents reported

    Friday 15th January 2021

    No incidents reported

    Thursday 14th January 2021

    No incidents reported

    Wednesday 13th January 2021

    Incident updates for Power Outage - Internet & TV Services Affected - Claxton Bay

    Please be advised that there is currently a power outage in the Claxton Bay area. Our team are investigating.

  • Please be advised that power has been restored to the Claxton Bay area. Services have been restored.

  • Please be advised that Power outage is still on going in Claxton Bay. No ETR was given by T&TEC.

  • Power outage is still ongoing in the Claxton Bay area. No ETR was given by T&TEC.

  • Tuesday 12th January 2021

    No incidents reported

    Monday 11th January 2021

    No incidents reported

    Sunday 10th January 2021

    No incidents reported

    Saturday 9th January 2021

    No incidents reported

    Friday 8th January 2021

    No incidents reported

    Thursday 7th January 2021

    INTERNET SERVICE Degraded Service

    One of our uplinks are currently down and they identified the issue to be a fiber break which is being investigated. During this period services will be degraded. There is no ETR provided by our uplink at this time.

  • Uplink provider confirmed splicing work on the fiber has been completed.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • Traffic was restored on our circuit to full capacity. We are currently awaiting feedback from our uplink provider on the status of the work performed.

  • We are still currently awaiting feedback from our uplink provider on the status of the fiber restoration. No ETR was provided.

  • Our uplink is currently down again, we were advised by our uplink provider that this is due to the work they're performing. They informed us their transport team is dealing with rerouting our traffic currently. No ETR is available at this time.

  • Our uplink was restored due to our traffic being rerouted. The primary issue of the fiber break is still ongoing with no ETR of it's restoration given currently.

  • Wednesday 6th January 2021

    No incidents reported

    Tuesday 5th January 2021

    No incidents reported

    Monday 4th January 2021

    No incidents reported

    Sunday 3rd January 2021

    No incidents reported

    Saturday 2nd January 2021

    TELEVISION SERVICE Channel Outage

    Acts 25 is currently down from the source, the channel will be slated until resolved.

  • ACT25 was restored, channel is backup.

  • Channel is still in outage, there is currently no feedback from studio personnel at this time.

  • Channel is still in outage, there is currently no feedback from studio personnel.

  • Friday 1st January 2021

    INTERNET SERVICE Degraded Internet Service

    One of our uplinks are currently expriencing circuit issues which has caused our services to become degraded. While we have shifted traffic onto another circuit, customers may experience slower internet speeds during this time. No ETA is currently available but our uplink are currently investigating.

  • Uplink confirmed works on the circuit have concluded.

  • Uplink is still currently stable and will continue to be monitored. Uplink is presently awaiting for a report from there teams before a further update can be provided with regards to on-going works.

  • Uplink is still currently stable and will continue to be monitored. Work is still on-going no ETR can be provided at this time.

  • Uplink is still currently stable and will continue to be monitored. .

  • Uplink is still currently stable and will continue to be monitored. Our uplink provider indicated there should be an update for the fiber restoration in next couple of hours, ETA 2hrs.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored. Uplink provider confirmed no update is yet available on the fiber break restoration.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • Uplink is still currently stable and will continue to be monitored.

  • The uplink is up and will continue to be monitored with frequent updates of it's status. Our uplink provider is still looking into the issue of resolving a fiber break but services are stable as our traffic was rerouted.

  • The uplink was restored and services are online, however our uplink provider is still working on this issue and you may stiil have intermittent service interuption in the form of slow speeds