Some systems are experiencing issues

Past Incidents

Saturday 9th July 2022

No incidents reported

Friday 8th July 2022

Area Issue (Barrackpore and environs)

Please note that we have identified an issue affecting both services in Barrackpore and environs, a team has been dispatched to rectify the issue. No ETR is provided at this time.

  • Please note works were completed by the team.

    • Thursday 7th July 2022

    Area Issue (Ramsabad Trace)

    Please note that the team has identified the issue of damaged cables affecting both services in the area, team is currently on site working assiduously to rectify the issue, no ETR is provided at this time.

  • Please note that services have been restored

    • Wednesday 6th July 2022

    Area Issue (Claxton Bay)

    Please note that we have identified an issue in Claxton Bay, we are working assiduously on having the issue resolved with TTEC.

  • Please note that all services have been restored by team

  • Teams have been dispatched to rectify the issue. No ETR is provided at this time.

    • Area Issue (GP Road)

    Please be advised that we have identified an area issue affecting both services in GP Road. A team has been dispatched to have the issue resolved. No ETR is available.

  • The issue has been resolved and the service is fully operational.

  • The team is on-site working assiduously to have the issue resolved. No ETR is available.

    • Tuesday 5th July 2022

    Channel Outage || MCTV

    Please note that this channel is currently down from the studio. No ETR is available.

  • Please be advised that MCTV has been restored

    • Area Issue (Princes Town/Claxton Bay)

    Please be advised that we have identified an issue affecting both services in the following areas caused by a falling tree on the M1 tasker Road

    1. Iere Village
    2. Iere Branch
    3. Garth Road
    4. Claxton Bay and environs

    A team has been dispatched to have the issue resolved. No ETR is available.

  • After close monitoring, all services are stable and operational.

  • Teams are still on-site. No ETR is available.

  • Teams are on-site and working assiduously to have the service restored.

    • Monday 4th July 2022

    Channel Outage || IBN

    Please note that this channel is currently down from the studio. No ETR is available.

  • Please note that this channel has been restored

    • Area Issue (Old Clarke Road)

    Please be advised that we have identified an area issue affecting both services in Old Clarke Road. A team has been dispatched to have the issue resolved. No ETR is available.

  • Please note that work was successfully completed by the team, all services have been restored

  • The team is on-site investigating the issue. No ETR is available.

    • Sunday 3rd July 2022

    No incidents reported

    Saturday 2nd July 2022

    Area Issue (Claxton Bay)

    Please be advised that we have identified an issue in Claxton Bay. A team has been dispatched to have services restored. No ETR provided at this time

  • Please note that work was successfully completed by the team, all services have been restored

    • Friday 1st July 2022

    Channel Outage || TIN

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that this channel has been restored.

    • Thursday 30th June 2022

    Channel Outage || IBN

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that this channel was restored.

    • Channel Fluctuating || TIN

    Maintenance currently being done in the racks causing power fluctuations.

  • This channel has been restored.

    • Area Issue (Santa Flora)

    Please be advised that we have identified an issue in Santa Flora. A team has been dispatched to have services operational once more. No ETR is provided at this time.

  • Please note that work was successfully completed by the team, all services have been restored

    • Wednesday 29th June 2022

    Channel Outage || TIC4

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please be advised that TIC4 has been restored.

    • Channel Outage || IBN

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that this channel has been restored.

    • Tuesday 28th June 2022

    Area Issues (St Croix, Moruga, Barrackpore)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in St Croix Road, Warren Street, Basse Terre, Lalbeharry street, Cemetery Street and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please be advised services are operational in all areas, team successfully completed work.

  • Please be advised that services are restored in Edward Trace, Moruga. No ETR at present for Lalbeharry Trace and environs

  • Please be advised that the team was successful in restoring service to the St Croix area, there is currently no ETR for affected customers in the Moruga and Barrackpore region.

    • Channel Outage || ACTS25

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that ACTS25 has been restored

    • Monday 27th June 2022

    Channel Outage || IBN

    Please note this this channel is currently down from the studio. No ETR is available.

  • Please note that IBN has been restored.

    • Sunday 26th June 2022

    Channel Outage - MCTV

    Please be advised that MCTV is currently down from studio. No ETR at this time.

  • Please be advised that MCTV has been restored.

  • Please be advised that MCTV is down from the source. No ETR at this moment

  • Please be advised that MCTV has been restored.

    • Saturday 25th June 2022

    No incidents reported

    Friday 24th June 2022

    Area Issue (Upper Papourie, New Colonial Trace & environs)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in Upper Papourie, New Colonial Trace and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please be advised works were completed by the team and both services to affected areas have been restored.

  • Services to some areas have been partially restored, the team is still working on restoring services to all areas fully.

    • Thursday 23rd June 2022

    No incidents reported

    Wednesday 22nd June 2022

    Area Issues (New Colonial/Papourie and environs)

    Please be advised that we have identified an issue in multiple areas affecting internet and TV services in New Colonial/Papourie and environs. A team is currently on site assiduously working to have services operational once more. No ETR is provided at this time.

  • Please note that repairs have been successfully completed by the team and services are now restored for all areas.

    • Tuesday 21st June 2022

    Channel Outage - MCTV

    Please be advised that MCTV is currently down due to transport issue. No ETR at this time.

  • MCTV has been restored.

    • Channel Outage - GSN

    Please be advised that GSN is backup

    Monday 20th June 2022

    No incidents reported

    Sunday 19th June 2022

    Channel Outage || Synergy

    Please note that Synergy TV is currently down from the studio. Studio Personnel has been contacted. There is currently no ETR

  • Please note that Synergy TV has been restored.

    • Channel Outage || M&E TV

    Please note that M&E TV is currently down from the studio. Studio Personnel has been contacted. There is currently no ETR

  • Please note that M&E TV has been restored.

    • TV Service Issue: Digicel Internet Customers

    Please note that an issue has been identified affecting TV customers who are using a Digicel internet connection. Note that this is not an issue with the TV Service but with Digicel's Internet. Digicel is working on having the issue resolved. There is currently no ETR

  • Service has been restored and fully operational.